AutoZone Auto Parts HI 96766

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El Granato

Brendan was outstanding! Super helpful, friendly, and knowledgeable. He went above and beyond to make sure I got exactly what I needed. Best customer service I’ve had in a long time. Mahalo!

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Renee

Justine is extremely professional- excellent in clear communication- he always had my best interest in mind. I thoroughly appreciate his assistance and his positive friendly attitude!! I will be back & when I am I will always look for Justin’s help. Renee Cassidy

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Brittney P.

(I've already emailed customer reviews @ AutoZone but want to make this known to the public. However, I won't post a picture of him here.) Young kid, in 20s maybe, needs to either do training in customer service or get a new job that doesn't require customer service skills because he lacks in that department. My dad, had questions on multiple things and needed help with carrying a battery. Everytime my dad would turn his back, this kid would roll his eyes. When asked to help with the battery, mind you my dad is elderly, says "you guys can grab it yourself". Autozone's vision statement, specifically the core vision for customer focus, states "[...] Prioritize providing "WOW!" customer service, meaning exceeding customer expectations with friendly service, trustworthy advice, and helping customers find the right parts." Yes, I am definitely "wow-ed" by the customer service. Please do better. This does not reflect the Aloha Spirit here in Hawaii and treating our Kupuna (Elderly) with respect.