Bessler Auto Parts OH 44647

V

Vince Maund

Unfortunately the first list gate that I ordered had been dropped and broken. That being said, they were very apologetic and made it right!

N

NugLoker

Ordered a tail lamp, $100, 120 days later it fills up with water. Even though they have a 90 day warranty and this fell outside of it Cory was kind of enough to ship me a replacement free of charge. When dealing with used and salvage parts Bessler is my 1st choice and Cory has earned 5 stars

B

Brown

My experience went from 1 star to 5 stars. I have to give a huge shout out to “Cory” for doing a great job and communicating with me very well. It started with me ordering doors with Cory for my Black 2017 Chevy Silverado 1500. Cory got the info and placed the order and the doors were in Tennessee and expected to be ready for pick up in 3-5 days. I go to the Massillon location once I got a call advising they were ready and I showed up. I went back to get my doors and the front passenger side was off a GMC Sierra (which is fine) but it was a different black with silver window trim. Then with the rear passenger, it was completely wrong, the color was gun metal grey. I then went to the service desk and spoke with someone (can’t remember his name) and he looked up the correct paint code (G2A) and I told him I need black window trim. He then put it through with Cory. I then received a phone call from Cory and I explained to him the situation and he was completely understanding. He then advised they have just purchased a truck matching my doors in an auction and that my new doors would be ready in 3-5 days. I then go pick up my new doors and they were packaged extremely well to protect the doors. The previous doors were not packaged or protected at all. I then took them home and installed them and everything about them are perfect! And Cory even didn’t increase my original charge for the doors. I want to give a huge shout out to Cory for being on top of phone calls and for making everything right with my doors. Thank you Cory!