BlueScope Recycling and Materials OH 44903

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Keunsun Lew

I am glad your company is here for recycling. I have been going there to donate the plastic bottles for a while and been happy to do it. But unfortunately I got into trouble today,because I did not stop my car after I got into garage right away(I was told) I did not see any stop sign and was not too close to the car in front of me. One person was quite upset and scolding me with such a tone of voice to humiliating me as if I did something really bad. I controlled myself and did not got into argument with him. He sarcastically asked me whether I saw a stop sign or not. I did not. Other workers all nice and gentle. He thought I did something very stupid but it is problem with Design of your garage(dark and disorganized). I still feel his attitude and manner Are not right toward customers. I went there to do good deed but he made me awful. I will not bother him Any more. I think he is thesupervising person or Senior of the group. I did not get his name. Thanks for your service but you are not going to see me there anymore. There are other places to donate and recycle. Thank you for reading it. Ken Lew

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Dexter Garrison

Absolutely horrible experience. We cleaned our copper and aluminum for two weeks. Everything was seperated neatly into large bins. From prior experiences we expected the load to range between 350-450. But they would not let me out of my truck while the workers just started grabbing items and bins and just dumped them into their containers. After two weeks of stripping large wire and disassembling radiators, I was paid as #2 copper and low grade aluminum. Altogher they paid me $119 and I didn't have any of my stainless even accounted for. What a joke. With having to stay in my truck and they mixed my materials with theirs I had no solid ground to stand on to make an argument. My word against four disrespectful employees. I tried to make everyone's job easier and safer by spending a few hours each day for two weeks sorting, cleaning and sizing everything for a smooth transaction. And it felt like theft to me because of that fact. Don't waste your time or effort at a facility that can basically steal from you while you sit in your vehicle looking stupid. Next time I will drive an hour away and still earn three times more for my work.

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David FitzSimmons

Poor customer service, long wait times, and rude management. Workers at BlueScope do not seem particularly focused on pleasing customers. When I brought in a mixed load of metal and tried to explain what I had in my truck, I felt like two workers were laughing at me, and one worker, who I presume was supposed to be directing me where to unload my steel, was so absorbed on his cell phone that I'm not sure he ever looked up the whole time I was backing in and then unloading. And the inefficiency: The wait time to get onto the scale was 10+ minutes at the steel yard...so long that I had to leave without getting paid in order to make an appointment. I would estimate that sometimes it can take more than 30 minutes to recycle $10-$20 worth of metals. I can see why many people just throw stuff away. When I talked to the manager about the delays, he told me of all things to "get my act together." I didn't even know what he meant. I thought by bringing in recyclable metals and having them sorted upon arrival that I had my ducks in a row. His response to me seemed rude and aggressive. Telling me to "get my act together" is ironic because that's exactly why I recommend taking your recycling elsewhere. BlueScope seems poorly run and focused primarily on getting commercial semi loads through. This company seems to have little interest in taking care of consumer loads of aluminum, wiring, steel, etc. The sad thing is that it's not easy for households to recycle in Richland County, and BlueScope doesn't really make it any easier.