Jochum Refuse WV 26003 (n/a)

A

Alexander Brown

Like many I was hit by some financial hardships due to COVID-19 and fell behind on payments and they stopped picking up my trash, so I made a payment of what I could. I called to verify if that’s why they stopped picking it up and she said yes. I asked why I wasn’t notified that my services would be stopped like all utility companies must do. She said they have 7,000 customers to keep track of and it’s not her obligation. I’m cancelling service immediately due to the poor customer service. I totally understand I was not paying the bill on time and that’s my fault, but don’t be disrespectful like that especially when I was trying to figure out exactly how the bill works.

S

Stacey Abrahms

Have been trying for a month to reset my password on web site to pay my bill and web site does not send email to reset. Tried to call and let them know, 0 for operator and no one picks up, 3 for billing and it says that the mailbox is full and cannot accept any more messages. Why is weekly house garbage pickup not listed as a service?

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Kathy Serig

I am having a bad experience as a new customer and would like to cancel and get a refund. They are not picking up my garbage and they do not return phone calls. Do not use this service. It is very frustrating and the service is poor.