A & A Auto and Truck Parts Inc KS 66608

Customers describe sharply mixed experiences. Many praise specific staff-especially Nick and sometimes Ashley-for being responsive, professional, and getting parts pulled, ready, or shipped quickly, with fair pricing and a warranty that’s honored. However, repeated complaints cite poor counter service and phone interactions, inconsistent information between locations, and long delays for pulling parts after prepayment, with some saying they couldn’t inspect parts beforehand and faced slow or no follow-up. Several reviews report wrong or incomplete parts shipped and difficulty resolving issues or obtaining timely updates. Overall, when a knowledgeable rep handles the order, transactions go smoothly and fast; when processes rely on the general counter or phone queue, customers encounter waits, miscommunication, and frustration. This yard stands out for helpful individual reps who can track down hard-to-find items quickly, but reliability varies depending on who manages the request and how parts pulling is scheduled.