Tow Masters Towing & Recovery TX 76542

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Whitney Bozeman

Trust your gut I wish I had. Do NOT ‼use this company. This was the worst towing experience I’ve ever had, and I would give negative stars if I could. From the start, it took them over an hour just to get my truck set up to be towed while I stood there on the side of the road in the heat with my 7-month-old baby. I was even on the phone with Progressive asking if they could send a different company because these guys already looked incompetent. That should have been my red flag not to let them touch my truck. Instead, I ignored my gut and it cost me nearly $1,000. This company towed my Ford F350 Super Duty and caused serious damage: they stripped bolts, broke the yoke, broke the U-joints all on the driveshaft and left my truck leaking differential fluid. The repair cost me $755.78 out of pocket. When I first called about the issue later, the lady immediately asked me, “Did you sign a waiver?” which we did not. That question alone shows they were already looking to dodge responsibility from the start. At first, Ricky (I’m assuming the owner) acted like he was concerned and even suggested a face-to-face meeting. He even told me, “My name is good in this town and I want to keep it that way,” as if he cared about resolving things. But after dragging it out for more than a week, giving me the runaround, and claiming he was “too busy,” his tone shifted fast from pretending to work toward a resolution to completely dismissing me. I understand some people are dishonest, and I understand how the world works. But what genuinely disappointed me most was how this was handled. Instead of owning up, Ricky tried to make it sound like everyone else was the con the shop, me, anyone but himself. But let’s be honest: when a professional auto repair shop says the damage was caused by towing, and you were the one who towed it, that should be the end of the story. A professional would take responsibility and deal with it, not deflect and accuse others. I also spoke with several other tow companies to get general information. They all told me the same thing: they would never tow a truck like mine without using a flatbed, because it risks exactly this kind of damage. The automotive shop confirmed the damage was caused by improper towing. But when I raised this with Tow Masters, Ricky dismissed it and said, “How do you know the shop didn’t break it so they can charge you?” That alone tells me everything about his character. If you’re an honest business owner, you don’t make up shady scenarios like that unless that’s how you operate yourself. And then to laugh about it when it cost me nearly $1,000? Absolutely unacceptable. Don’t towing companies carry insurance for exactly these types of situations? Why was it so hard to get this handled? Instead of taking responsibility, they only offered to cover $35 for the bolts while ignoring the rest of the cost. Ricky was rude, disrespectful, dismissive, and even laughed while telling his wife to hang up on me. The whole way they handled this was tacky, unprofessional, arrogant, and low class. I’m now going through my insurance company to pursue legal action. Bottom line Do NOT use this company. They will rip you off, damage your vehicle, laugh about it, and refuse to make things right. Horrible experience. Stay far away!

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Kaysandra Peyton

Somehow when I requested a flat tire change I was put in for a tow. I waited from 12:17pm-3:10 pm to be told that the tow truck doesn't have tire changing equipment on the truck. During the time I was waiting I called the dispatcher about 8-10 times if not more. Most of those times my calls went unanswered. Almost like my calls were being screened. If you ever encounter tow master please try to get someone else. They seem to be unorganized and overbooked.

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Jeff & Deb Lowery

Well, I would leave no stars but they don't give that option. We had to have a tow and Transit Pros sent Tow Masters to tow us back to town. After many issues over 4hours, and multiple tow trucks they were finally able to load the unit and transport it to their lot as it was now too late to take to the repair shop. There was damage to our rear mud flap and we sent pictures and videos to both companies and today Tow Masters called and said they determined that the damage was done prior to the tow even after the pics and videos. We are still trying to get a resolution but doubt that will happen without some type of attorney assistance.