Copart - Bakersfield CA 93307

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Luke Joshua

I recently visited the Copart location in Bakersfield to pick up a vehicle for a scheduled appointment. Unfortunately, my experience at this location was extremely unprofessional and far below the service standards I’ve consistently experienced at other Copart facilities across California and beyond. When I arrived, the forklift driver, Greg, approached me immediately with an aggressive and hostile attitude. It felt as though he had a personal issue with me, despite this being my first time at this location. Without allowing any discussion, he refused to load the vehicle onto my trailer, claiming it was unsafe. I’ve picked up hundreds of vehicles from Copart locations, including inoperable units, and I’ve never had a driver refuse to load a vehicle when proper equipment and conditions were safe. His behavior was unprofessional, disrespectful, and completely unnecessary. I requested to speak with the manager and was told that Andrew, the manager, had already left for the day. I called the number on the card I was given, but I received no answer. When I went inside the office to explain the situation, the front desk employee—who identified herself as Mary, though she also mentioned the name Marcel—spoke to me with the same rude attitude. She repeatedly spoke over me and refused to let me explain the issue. She insisted that whatever the forklift driver says must be followed, without any attempt to understand the situation or provide customer service. Their lack of professionalism turned a simple 10-minute pickup into almost a two-hour ordeal. During this time, I also witnessed the forklift driver arguing aggressively with another transporter, forcing him to move his truck in and out unnecessarily, which created delays and unsafe conditions. Later, I was instructed to unload the vehicle I had brought with me so that they could load the Copart vehicle onto the end of my trailer. When I began unloading it, Greg returned, yelling at me to move my loaded $100,000 vehicle outside the lots and park it outside! Using inappropriate language. This type of behavior—especially from someone operating heavy machinery—is unsafe and unacceptable. After finally winching the vehicle onto my trailer myself, I went back to the office to confirm the name of the employee at the counter. I waited five to ten minutes while she ignored me. When I politely said, “Excuse me, ma’am, I have a question,” she responded by yelling at me with a loud, rude tone, saying, “Hold on, I’m talking to the driver.” She then walked to the back, loudly laughing and talking with another employee for several minutes. When she returned to her desk, she continued to ignore me until I once again asked if I could just have her name. She answered with the same rude tone, saying her name was “Mary,” though it appears her real name may be Marcel. I thanked her and left. Based on this experience, I will not be purchasing or picking up any future vehicles from the Bakersfield location. I strongly advise customers to be cautious when buying vehicles from this yard. You may face unnecessary delays, refusal to load your vehicle, unprofessional behavior, unsafe work practices, and possibly storage charges if they decide not to release your vehicle on time. This location needs immediate attention from Copart management to address the unprofessional conduct, poor customer service, and unsafe behavior displayed by multiple employees.

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Sergei Protasevich

the most negative place. The staff is extremely unfriendly. They don’t want to work with people as much as possible. recording has no time frame. take as long as possible. there are no rules at the counter. I have to go to the car for every little thing. God bless you with the same from everyone who suffered from you. It took 10 minutes of waiting to sell me a jacket. 5 minutes of check processing. it's just cruel

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Jimmy’s Holland

This company has no since of time. I have had a pick up time for a vehicle for 2 days now. They give you bullshit run around and why they haven’t or can’t pick up the vehicle. First it was the tow truck broke down now the power was out so the sent most of the drivers home . We line it a time where we have cell phone and laptop top have batteries. Just tired of getting jerked around. Can’t ever have the decency to call someone and say hey we can’t make it today.