Copart - Birmingham AL 35023

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Wyatt Lunn

Horrible experience. Almost every single item that I left in my vehicle to pick up later was removed, discarded, or taken. Everything from my license plate frame to the change in my car. When I went inside to ask for the rest of my belongings they said, "they do not ever remove anything from the vehicle." This was clearly a lie, due to the fact that the few non important items they did leave me were laying in the bed of my truck. They also do not mention whether or not your vehicle is at the Hueytown location or the Irondale location. I witnessed other customers in frustration realizing they had to go back across town to another location to retrieve their vehicles or belongings. If you have an option to not send your car here, I HIGHLY recommend it.

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Harrison Cox

I flipped my vehicle in December of 2024 in rural Alabama while on a hunting trip and I had to get my vehicle towed to a local tow yard while I waited for State Farm to have it moved to Copart for evaluation. Because I was on a hunting trip away from home I was only able to remove some of my more valuable belongings from the vehicle although I was assured by both the initial towing company, State Farm, AND Copart that my vehicle would be untouched until I got there to personally remove my items myself. I made this abundantly clear as my $700 Quiet Kat bike rack was still attached to the hitch and I didn't want it to be removed/go missing. I was again reassured by all parties that none of my things would be distubred. When Copart called and told me the vehicle would be arriving I drove all the way out there from Tuscaloosa just to be told that it wasn't going to be arriving that day once I got to the office. I come back the next day and EVERYTHING I left behind in the vehicle was no longer in it. I tried to inquire with the Copart office personnel who stated that they didn't remove anything from the vehicle and that they didnt have anything that belonged to me. I finally got fed up and threatened to call law enforcement to file a report because the total value of all the items I had to leave behind was around $1000. At first I thought it was a shot in the dark to threaten a police investigation because it was entirely possible that Copart didnt remove my things and that it was the initial tow company or the tow company Copart uses to have the vehicles brought to them /could/ have been the ones that gutted my truck. At least thats what I thought until what came next. Once I made the threat to file a police report one of the office personnel went out back to the salvage area where my truck had been stored overnight (that they wouldnt allow me access to) and started coming out front with some of my missing things. My complete set of all weather floorboards, electric tire pump, and the paperwork such as my tag and registration along with a couple of other non-valuable things etc. So it turns out the whole "we didnt take anything out of your vehicle" was a flat out lie. Then the story changed to "we had take pictures of the interior for insurance purposes." Why would the sunglasses compartment that contained my $300 sunglasses need to be opened and left hanging there in order to do that? I also discovered that my $700 bike rack had been tampered with and the lock that secures it had been opened with the key left in it just dangling there as if someone had been in the process of removing it but was interrupted or couldnt finish the job. The cross bolt was threaded and required more work than just pulling a hitch pin out to remove the rack. I made some calls and ultimately was told there wasn't much I could do aside from filing a separate insurance claim on top of the one I already had going for my vehicle so I chalked it up as a loss and went home. If not for Copart the whole experience could've been quite painless considering I flipped and totaled a truck I absolutely loved. I still have a comprehensive list of everything that I knew was in the vehicle and ended up missing but google wont let me post it with it in the review. I think its because the review is too long with it included. It all totaled around $1000 worth of stuff not including sentimental things with low monetary values. It's approaching a year since this all happened and I am still livid about the whole situation. NEVER use Copart for ANYTHING. If your insurance company tries to have your vehicle towed there INSIST that they change it to ANY another business.

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Tiffany Sessions

I just got off the phone with a manager. In October my son’s car was in an accident he had it towed that night because it was Friday the car was then sent to this copart. We live quite a bit away so the local copart arranged for the items my son left in the car including his dorm room key which was on the key ring and a lanyard with his school Id. After waiting for over a month we located the information for this location and was told there were no items left in the car when it arrived after they confirmed they would mail us the items in October. Apparently they sold the car and trashed all of the personal items inside. Then lied about it being empty. They should be closed and not allowed to operate! What a way to rob customers after being paid very well.