American Eagle Wrecker Services FL 32305

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Janai Jones

I am writing to formally complain about the conduct and professionalism of one of your tow truck drivers during my recent service request. The driver demonstrated an inability to handle customer service in an appropriate or professional manner. He called my phone multiple times within the same minute but failed to leave a voicemail or provide any alternative point of contact. When I returned the call, the driver refused to provide his name when asked, which is unacceptable for an employee representing your company. During this interaction, I explained that my son is three years old and has special needs. This was the primary reason I urgently needed my vehicle towed. Due to the position of the vehicle, I was unable to safely remove or place my disabled child into the car to get him home. At the exact minute the driver placed those calls, I was actively caring for my special-needs child and did not see the phone ringing. Despite being informed of this, the driver responded with a hostile and inappropriate remark: “Are you going to waste my time again coming over there?” This comment was both unprofessional and deeply concerning. Executing a requested tow service is the driver’s responsibility, and characterizing it as a “waste of time” is unacceptable. Given the circumstances, the driver’s tone and conduct felt discriminatory—not only in relation to my race, but also toward my child’s disability. I made my situation clear, yet I was met with impatience, disrespect, and a complete lack of empathy or accommodation. This experience caused unnecessary distress and delayed my ability to safely care for my child. I expect your company to hold its employees to a standard of professionalism, particularly when customers are dealing with vulnerable situations involving children and disabilities. I request that this matter be reviewed promptly and that appropriate corrective action be taken. I would also appreciate confirmation that your drivers receive training on customer service, disability awareness, and respectful communication. Thank you for your attention to this serious matter.

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Yuri V

I have an issue with the customer service and advertisement of American Eagle Towing. I came to American Eagle Towing office to pay for my towed vehicle. I am not disputing the fact that towed my vehicle. I believe that they were legally correct. As I was paying for this service, I noticed large writing on the receipt stating "We Support Our Troops". I explained I am a military service member that missed my appointment in Veteran Affairs hospital earlier this morning. I kindly asked if there is a way of getting any kind of discount for military. The gentleman(possible named John) who was serving me, was pretty short with me, saying that there are no discounts for military. When I asked him in what way they support military. He said that I will have to call the owner about the purpose of this writing on the receipt. I asked him to provide me with a owner's phone number. He said that "the owner wouldn't like that". When I asked him to call the owner himself on the speaker phone, the gentleman told me that "he doesn't have time to deal with this and his breakfast is getting cold". Guys like myself were eating a cold package meal(MRE) in face of constant danger in Iraq and Afghanistan. I never refused to do my job over there because "my breakfast was getting cold". The whole incident wouldn't be a big deal if this business wouldn't claim that they "support our troops". Its not about me getting "break". Frankly, I don't care about 10% - 20% that most businesses give to military and veterans. I was simply disappointed about "pay up or get out" philosophy of this shop. It would have been enough for me to hear that they sending care packages overseas or flying American flag or helping some homeless veteran. Instead they ignored me and insulted me by avoiding responsibility for their advertisement. Let the God be their judge. The only pro of this towing office was the fact that they were quick to process my payment and get me out of there. But I think it has something to do with the fact that they felt uncomfortable about their inability to answer my questions.

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Que Noir

Last Friday my vehicle was towed from my friends apartment complex. I had money in my middle console and it magically disappeared when my car was towed, I was told the man that towed my vehicle was Larry by the dispatcher Matt. Matt supposedly sent Larry a text addressing this issue and gave Larry my contact information. I have not heard from Larry or anyone from American Eagle Towing and Recovery. My car also seems to have suffered some damage during that tow. We were also told that "they always have problems with Larry", well why does Larry still have a job? I don't understand how someone could allow things such as this to happen within their company, the fact that your tow truck driver went through my belongings in my vehicle to begin with makes no sense at all. He had one job! My middle console was not open, my car door was not unlocked, and I know exactly how much money was in my middle console due to the fact that the money was supposed to be used for a specific purpose. Whoever at that company took my money out of my vehicle needs to give me my money back and I feel as if I should be refunded my $105 that I had to pay to get my car back. This company is extremely unprofessional and the have thrives as employees! I have already filed a report with the Leon County Sheriffs Department and I do not care what I have to go through to get my money returned to me but you just don't steal out of a persons car as a tow truck driver. American Eagle was in possession of my vehicle when my money went missing so the company as a whole should be at fault! Don't waste your time dealing with this company, if they were really concerned about the reputation of the company I would be compensated and Larry would be without a job!