Potomac Metals Inc VA 20166

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Jose Barrera

I’d like to formally express my disappointment with the way I was treated by the facility manager, who identified himself only as Gaspar. While I fully understand and respect posted operating hours, I believe the situation was handled in an unnecessarily unprofessional manner.<br><br>I arrived shortly before closing time and was allowed entry into the facility. At no point was I informed that my transaction could not be completed due to the time. Instead, I was permitted to begin the process—only for the manager to abruptly refuse service partway through. If I had been told at the gate that I needed to return another day, I would have understood. However, being let in and then denied service without a clear reason felt arbitrary and dismissive.<br><br>This experience was especially frustrating given that it came from someone in a management role, who is expected to represent the company with professionalism and courtesy. I will be submitting a formal complaint to corporate, as I believe this type of customer service is unacceptable and not reflective of the standards your organization should uphold.<br><br>Update :<br>I’m extremely disappointed with how this situation has continued to unfold. This morning, I called the company to file a formal complaint regarding the unacceptable behavior I experienced from a staff member. Unfortunately, instead of being taken seriously, I was told by a woman—whose name I regretfully did not catch and who claimed to be his manager—that this individual is a “great guy” who has been with the company for years.<br><br>To make matters worse, I later received a threatening phone call demanding that I remove evidence related to the incident. This is completely unacceptable and deeply concerning. It’s disheartening to witness an institution I’ve trusted and supported for so long deteriorate due to poor leadership and apparent internal favoritism. I now question whether I was even speaking with a true manager or simply someone personally connected to the individual in question.<br><br>Given this experience, I no longer feel safe or comfortable using this facility, and I will not be returning. The fear of further harassment—or even potential retaliation or theft—by staff has completely eroded my trust in this location.<br><br>I sincerely hope the company takes a serious look at the behavior being tolerated and the damage it’s causing to customer relationships.<br><br>Reply to Sarah<br>For clarity, the call was not disconnected — I made the decision to end it due to the threatening and dismissive tone I was met with. It was clear that there was a strong bias in favor of the employee in question, whose conduct was not only unprofessional and rude but completely unacceptable for someone in any customer-facing or managerial role.<br><br>I reached out in good faith, expecting to be heard and treated with basic respect. Instead, I was met with defensiveness and what felt like an attempt to silence my concerns rather than address them. That kind of response not only undermines customer trust, but also reflects very poorly on the company’s commitment to accountability and respectful service.<br><br>Update : I had hoped this situation was over, but the favoritism shown to Gaspar — a thug masquerading as a manager — has allowed it to continue. Today, an old coworker went to sell scrap at this site and was harassed by Gaspar simply for driving my old van. It seems that anyone even loosely connected to me is now “not welcome” there.<br><br>This is exactly the kind of retaliation I feared, and the reason I stopped using this location. It’s pathetic that someone like Gaspar is allowed to abuse his position, intimidate customers, and act without consequence. Worse, his manager, Sarah, enables this behavior by keeping him in place despite the clear threat he poses.<br><br>Because of this, I now have to go far out of my way to sell my scrap, all while avoiding a location where I fear for my safety. The fact that Sarah continues to protect him speaks volumes about the culture she allows — one where customer safety means nothing compared to her favoritism toward a thug.

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Angel Blanco

I had an amazing experience at this recycling center, thanks to a young man named Josue. He was incredibly knowledgeable and took the time to help me understand the different materials, making the process so much easier. I walked away not only with money but also with a lot more knowledge about recycling. It’s refreshing to see young people so dedicated to customer service. I highly recommend this place to anyone looking to recycle. I’m already looking forward to my next visit!

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James Johnson

This place moves so slowly, line of cars out in the street and nobody is willing to help just standing around