Henry's Wrecker Service VA 22043

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T J

They damaged my car and ignored my calls!<br>This towing company completely broke my fender line while towing my car. I’ve tried calling the manager multiple times, but they never answer or call back. I took photos showing the damage right after the tow. This is unprofessional and unacceptable — they need to take responsibility and fix what they broke. Be careful if you ever have to deal with them.

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DC E

Towed my undriveable car after I was in an accident (called by FFX County Police). I was kinda spaced out due to my air bags exploding around me; tow truck driver was very kind and professional which was a big help.<br><br>The next day I arranged sale of my car as junk; the folks at Henry’s were very busy but took good care of me when I called and came to their Merrifield lot to retrieve and turn my vehicle over to the buyer’s tow. The desk operator was uber nice and professionally got me settled. Other folks nice too - even gave me some help when I had the wrong tool to remove my rear plate. The pickup driver was late and no one hassled me for being in the way (I probably deserved it!).<br><br>Prices seemed to be set by FFX County Police, and I noticed capital and expenses to execute this work must be high, so really not knowing much they seemed fair to me.<br><br>Overall not a fun experience, but the good folks at Henry’s really helped me get through it. Thank-you. Please don’t be offended if I am not in a hurry to repeat!

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Ashanti Hairston

David is amazing. I was in a bad spot. I was moving and I am a single dad of a 4 year old. I rented a uhaul to try to move quickly. While inside the driver took the truck, with my wallet, keys, money, etc in it. The previous person wouldn't let me in the truck to get my stuff, and wasnt being that helpful actually kind of rude. David was a breath of fresh air. I told him how my car electrical fried and my 4 year old was at home sick with the flu, and I needed a car. He politely gave me a card to an auction, and just overall was great. He didn't need to let me in because I found another id, but he made the usual crappy "towed" experience not so bad, and actually pleasant. I also spoke to a guy from the tech support department out front. He was also amazing .