LKQ City Auto Parts of Durham NC 27703

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Rigo Trujillo

I will like to star by saying the service at this location it always great the custumer service is excellent The manager she always treats custumer whit smile nice attitude. They do anything to help and make my work more simple by providing directions on were to find what im looking. Thank you for giving us excellent service keep up the good work. The upper management needs to keep this great TEAM.

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Suleiman Salah

I’ve been a customer at this lkq location for a long time, Not complaining about parts . but since the last two visits , the experience has gone downhill badly. The lady at check out is extremely disrespectful and has a terrible attitude toward customers. I was treated in a way that felt discriminatory and unprofessional specially she now that i don't know Spanish she started speaking in Spanish. The way they speak to customers and handle business is unacceptable. I never had these issues before, but now the environment feels hostile and uncomfortable. I will not be returning, and I would not recommend this place as long as this lady is in charge

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MDS AUTO PARTS

Our national automotive business is experiencing persistent inventory and pricing issues with employee Diana at the LKQ Durham location on South Miami Blvd. Specifically, Diana frequently misidentifies items or charges incorrect prices. The most recent incident occurred today, October 27, 2025, involving the purchase of an interior map/dome light. Throughout this month, we have been charged the standard "interior light" fee for these items at various LKQ yards statewide. However, for the last week, when dealing with Diana, she has consistently priced the light as a "center console," which is double the correct price. This practice, which we have only observed with this employee, negatively impacts our inventory pricing and overall customer experience. Unfortunately, this is not an isolated incident; previous poor experiences have also affected the amount of business we conduct at this location. It is our hope that this review attracts the attention of someone with the leadership team so that we may share a more detail account of our experience to improve transparency with your prices. Update: "During our recent visit on 10/30, we were checking out with Diana when she unexpectedly confronted us about a prior online review. While processing our purchase, she stated, 'I found your business on the internet, your prices are very high and you also call the piece center console on your store. I had to do my due diligence just in case.' This employee's actions were completely inappropriate and unprofessional. Our business's inventory and pricing are irrelevant to the core issue: why LKQ suddenly changed the classification and price of the interior map light—a piece you sold for a set price as a interior light for 27 days in October—and then on the 28th day started selling it as a 'center console for twice the price. Even on the day (10/27) of our purchase of the interior light, the employee assisting us entered it as an interior light and only after he requested Diana's assistance with indentifying another item she then came over and changed it to center console.'