General Auto Recycling RI 02878

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Ken C.

Not sure what's up with the negative reviews, but they really came through for me. I needed a tail light assembly for a 2018 Ford Transit work van after I destroyed mine when I backed into a tree. Dealer retail price was $290. I called salvage yards and located one at this yard for only $75. Rather than drive out there, I asked if they could ship the part to me, and they agreed, for a reasonable fee (as compared to my time and gas). The gentleman I spoke to on the phone was very professional. Two days later, the part was at my house. I have never in my life seen an item that was so carefully packaged; I was highly impressed. The condition of the tail light, although it was used, was excellent. It even included the wiring harness and bulbs! In about 5 minutes, I had the damaged part out, and this new part installed.

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Nalaik Panda

Sent a wire for an Engine. Spoke with Matt L several times who stated that they never received the wire. I provided proof and screenshots from bank account but I was told that wire was never received. I called my bank and they confirmed wire was sent out and amount deducted from my account but they refused to acknowledge receipt. I never got the engine that I paid for and lost my money because the bank would not refund it stating it was sent out. Complete loss

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tastyratz

Expect to get ripped off by this shady business. The price was too good to be true for a reason. Got a transmission there with a warranty that was supposed to have under 40k miles AND be tested. By my experience I believe neither to be true. Paid to have it installed in a vehicle and it reeked and burned up from the start leaving the car stranded on the highway. Was not given the sale contract terms ahead of arriving for pickup and it's not posted anywhere, read the fine print. They require you give them the car for diagnostics with the dead part installed for a warranty claim. Who gets their dead car towed to the junkyard for investigation from their own mechanic for an honest evaluation? Returning the old part after pulling isn't enough. They also require proof and receipts for all new fluids/filters/etc. and don't accept proof in the form of your mechanics invoice, they want an itemized specific purchase order. They will become increasingly difficult to deal with and drag things on long enough that eventually you run out the clock or give up in frustration. They basically make it impossible to return parts because they know they are selling garbage parts nobody tested and they make payment inconvenient enough they can trap you. If you want them to pull something for you, they want cash or wire transfer ahead of time. Do you think that's getting covered on a chargeback? The website says credit but you'll get cornered into not using it for the full transaction. For what it's worth, the positive reviews seem like tail light assemblies or similar which are cut and dry compared to a major mechanical part like an Engine or Transmission. Everyone writing a negative isn't legitimate. Sure seems like a looooot of liars and "untruths" targeting this 1 business. I was a fool, the experience was a nightmare, this is obviously a business with 0 intent on taking care of their customers even if you do everything by the books. Don't be the next victim. I got fleeced hard, what about you?