RJS Towing LA

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Kendall Fields

If I could give zero stars I would. They towed my car, authorized by NOPD as a free tow because I was a student going out of town for a few weeks on break and it was towed for road work while I was already away. I was instructed to call when I returned to pick up my vehicle. I returned on a Saturday and they told me I couldn't come pick it up until Monday. On Monday they informed me that it would be over $1000 to retrieve my car even though it was supposed to be free. Not sure how they expect me to pay that as a student. Extremely rude representatives that I spoke with on the phone trying to resolve the issue. 0/10 would not recommend. Update: They neglected to tell me in all of our calls that they don’t allow you to pick up your car on weekends (but still charge of course) and they only take cash. What college student has over $1000 to give in cash when there was an agreement that this was free?? Also the people I spoke to have been so rude this entire situation.

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Julia Shepard

I had an odd situation and needed help, these guys answered right away and came out within 2 hours. Curtis did a great job !

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a j

I had a terrible experience with RJS Towing. My car was towed on 9/11 after getting stuck in floodwaters. On 9/12, I called to pick it up but was told the yard was closed so fast forward to 9/13, I called again and was quoted $341 over the phone for my car being in there on the day they wouldn’t let me get the car because they claim they was closed and claimed it was due to state fees. However, when I got there, the lady suddenly claimed the fee was $450 instead of $341. To make matters worse, they never mentioned over the phone that they don't take cash, and there are no ATMs on-site. I had to Uber to a bank 15 minutes away, wasting time and money. This lack of communication and professionalism is unacceptable. Returned to pick up my car with $360 thinking i’ll get change back but she kept the $360 cash stating it’s originally $450 despite what I was told earlier at 9am. Also, when I looked at the receipt, I realized there was no state fee listed at all—just charges for storage, towing, fueling, an admin fee, and a convenience fee. I believe they are taking advantage of people, and after reading similar reviews, I’m not the only one. I would not recommend RJS Towing to anyone. If you need towing services, steer clear of this place!