Occidental Towing Inc CA 95419

T

Theo

We had to have our car towed because we couldn't start it.<br><br>Our first contact with the 24-hour towing company was on Monday evening, as we were told over the phone that towing wouldn't be possible until the following morning.<br><br>On Tuesday morning at noon, no tow truck had arrived, so we called again.<br>This time the woman on the phone suddenly claimed to know nothing about it. Only when I pointed out my email that i send did she suddenly remember who we were.<br>She told us that a tow truck was on its way and would be there within an hour at the latest.<br><br>At 2:00 PM, I called again to ask when the tow truck would arrive so we could be there in time.<br>This time, an annoyed man answered the phone.<br>He wanted my credit card details.<br>When I told him that I had already given them to the woman, he exploded, insulted me, told me to shut up, and hung up.<br><br>Highly unprofessional management, before criticizing others, they should address their own shortcomings.<br><br>The tow truck finally arrived one minute after the phone call ended.<br>The towing itself went smoothly, and the billing was correct.<br>Because the work was completed<br>I'm giving two stars.

R

Ron Rieke

I couldn’t be happier with the service provided by Occidental Towing. I called them and the person on the phone was a reassuring and gave us an estimate time of arrival. We were about an hour away at a campground. The battery was dead on my car and I couldn’t get it started after some failed jump starts. The woman on the phone said “Does it have a 12 volt battery… he’ll get it started.” The guy that showed was as nice as could be… super friendly and confident as well, and sure enough he got it started. A very pleasant experience during a stressful time.

V

Vivian S.

If I could give this company zero stars, I would. This is without a doubt the most unprofessional, dishonest, and downright rude business I have ever dealt with.<br><br>When I questioned their outrageously high charge politely, the boss immediately turned hostile instead of explaining the fees. They cut me off constantly, spoke to me with complete disrespect, and even hurled unpleasant remarks at me as if asking a simple question was some sort of crime.<br>To make matters worse, they flat-out refused to let me pay with a credit card — which is against California law. Their excuse? They were “afraid” I would dispute the charge. Ironically, I hadn’t even mentioned anything about disputes until they brought it up themselves! Because they forced me to pay cash, I now have no proper transaction record, which is creating major issues with my insurance reimbursement. In short: they trapped me in their shady little scheme, and I’m left chasing paperwork while they pocket untraceable cash.<br><br>This company operates like it’s stuck in the Wild West: sky-high prices, sneaky payment practices, no accountability, and some of the rudest customer service I’ve ever encountered. I will be filing in small claims court because refusing credit cards in California isn’t just bad business—it’s illegal!!<br>Save yourself the headache, the wallet-drain, and the disrespect: avoid this towing company at all costs.