Ultimate Towing & Recovery NC 27030

A

Arteeca Lajoy

Title: Paid $1,600 for Tow – Our Truck Came Back Damaged & They Took No Responsibility<br><br>Review:<br>On Monday, June 23, 2026, my partner’s 16-foot box truck broke down while en route for a delivery. We called Ultimate Towing & Recovery, and the dispatcher estimated the tow back to Concord, NC would be around $500. We agreed, and a driver arrived within about an hour.<br><br>That’s when things went downhill.<br><br>Tire Damage During Tow. As the driver began transporting our truck, a rear tire on our box truck blew out. All the tires were in good condition with no visible wear or prior issues. We don’t know if the damage was due to how the truck was mounted or road conditions, but the timing was suspicious.<br>Unfinished Disassembly. The tow truck driver said he needed to disconnect something underneath our truck to tow it properly. We trusted his judgment—but when we got the truck back, those parts were never reconnected. Now the vehicle won’t start, and pieces are left hanging.<br>New Visible Damage. When the truck was finally dropped off—about 7 hours after the initial call—it was leaning to one side from the blown tire and had new body damage that did not exist before. We have timestamped photos showing the condition of the truck before and after the tow.<br>Shocking $1,600 Bill. We were blindsided with a final charge of $1,600, triple what we were quoted. When we questioned the amount, we were told if we didn’t pay immediately, our truck would be impounded. We had no choice but to come up with the money under pressure.<br>No Accountability. We contacted Ultimate Towing & Recovery right away and provided photos of the damage. Their response? “Give us your lawyer’s number.”<br>We’re now out $1,600 and stuck with a damaged truck that no longer runs. This experience has severely impacted our small business, and we’re extremely disappointed by the lack of professionalism and care. If the company decides to make this right, they have our contact info—but until then, we can’t recommend them to anyone who values honesty, accountability, or the safety of their vehicle.

B

Browder Harold

0 less than a week ago , Amazon prime came through my driveway in the middle of the night trying to deliver a package, keep in mind they had the wrong address ,they asked me if they could turn around in my driveway and I told them very politely no because it was a fresh driveway with asphalt millings. And it was also raining really bad, The driver proceeded anyway and got stuck, The company called ultimate towing to pull them out. It made a mess of my driveway and yard I called Amazon prime and of course they told me they would get back with me, I called ultimate towing and spoke to Dennis, He was very professional and very polite from the very beginning ,very sympathetic He asked if he could come out and fix the mess they made just because ultra towing pulled them out.He Came out exactly when he said he would He kept in contact with me and he came by today and done a great job I offered to pay him and he wouldn't let me. They were extremely nice and dennis has done a really great job of restoring my driveway and yard .<br>Very professional very polite.

C

Candit Salsa

So thankful for the help! Driver was incredibly knowledgeable, not judgemental, and made me feel comfortable in a very stressful situation. I wish I got his name but was flustered...2nd time using this company and they are 10/10. Thank you to whoever you were that saved me