American Towing and Recovery,LLC LA 71301

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J F

Yesterday on my way back from tx I was dealing with a lot in my head. Traveling home for the holidays and not making it before someone passes is hard. So on my way back to where I live in Alabama and understanding the remoteness of I-49 I decided to stop and help a few motorists with tire problems since I had my tools with me. Tools that I own for a roadside business I own in another state. On the 3rd car a Hyundai Elantra I met a young lady who was stranded and didn’t even know if she had a spare. I told her where to look and she did have one! As I was in the process of tightening the lug nuts a tow truck driver pulled up from this company. Immediately pissed off saying who sent you. I stated no one sent me I’m a passerby and if you need to take credit for it in tow book do so. For those who don’t know tow book is a way we roadside companies dispatch our drivers. Anyway he immediately started screaming it’s a cash call it’s a cash call and then exclaimed someone here is going to pay me for showing up! I said sir the attitude isn’t needed and it’s not illegal to be a Good Samaritan. He immediately called his dispatcher I think I heard him say Kay had sent him the call being extremely rude and aggressive to the customer in which he was there to originally assist. This guy is the epitome of what is wrong with this industry. I understand from both sides and the customers perspective on Christmas Eve of just wanting to be with family especially since I didn’t make it to mine. You never know what someone’s dealing with sir. Leave emotions at the cab and put professionalism on the ground. Your driver was extremely unprofessional in this situation.

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Curt Mason

Sunday, I was on my way to work and a water hose burst on my Audi A7. I contacted all available towing companies in the Alexandria/Pineville area and every one of them had an excuse or their drivers were already busy. Called American Towing and they came right away. It was very hot but, the driver helped me to pour water in the car and helped me in everything that needed to be done to get me off the side of the road and safely with my vehicle. I will use the from now on.

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Tavon Beverly

Ask for the best one on the team! Mr.Thomas will be there on time! He definitely got my car safely back home from being on side the street! Don’t stress, Preston at-least that what it said on his shirt, came in Peace!