Top Notch Auto Parts IL 60005

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Angus Steele

After reading all of the reviews on Google, Yahoo, etc, I was very apprehensive about buying a my BMW replacement bumper from Top Notch but their price was $150 less than the next cheapest one I found. I went ahead and took the chance, did have to make two follow up calls because their website does not update timely with shipping info. I did, however, receive the bumper in 9 days and it was in better condition than expected. Calls were responded to very timely and I am very happy with the service. Thanks!

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David O'Connor

I ordered a bumper from Top Notch. After two weeks without receiving it, I called, and was informed that it was almost ready, and would be shipping soon. I was told the item had shipped, and received a valid tracking number 3 weeks after ordering. After waiting a few days with no shipment progress, I called FedEx, who told me they never received the item.<br><br>I called Top Notch several more times, and was told each time by the rep that he'd go to the warehouse the next day to ensure the item shipped. The person I spoke with (seems to be a single man operation) was always courteous, but clearly had no idea what was going on with the part, explaining that the warehouse told him they'd shipped it.<br><br>I received a full refund two days after I called to cancel, a month and a half after ordering. The rep told me repeatedly that they had the item, and would ship it the next day. A simple "We don't have or are unable to ship the part, here's a refund" after I ordered it would have been sufficient. Stringing me along for a month and a half while my car's banged up - unacceptable.

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Tony

I ordered a bumper from this company and never received a tracking number. I called and emailed to check the status of my order and was told my bumper was being shipped. I then asked for a tracking number and was never provided one even though the guy who runs this business assured me he would email me the number by the end of the day. He never sent a tracking number so I cancelled my order. I disputed through PayPal for a refund of my money. I strongly believe he is attempting to scam people of their money. I personally will never conduct business with him and I advise anyone who's shopping for a bumper not to conduct business with TopNotch. Be aware of Bumperworksonline as well because they are the same company.