O'Reilly Auto Parts CA 94501

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Mark

**Non Existent Customer Service** Entered O’Reilly’s Sunday 11/16 5pm, not busy, only one customer at the checkout, yet, no acknowledgement by either staff remembers at any point . I quickly grabbed what I was looking for, I was ready, holding 3 items and sat there for 5 mins or so, still no communication, while one struggled to check out a single customer, the other worker was engaging in a small talk while looking up parts,<br>joking. Again, not a single “I’ll be right with you” or “I appreciate your patience”. I placed item down, walked away, again, no reaction or word from staff.<br><br>I left to nearby AutoZone, was greeted with a hello, smile, and asked if I needed any help…that was a 180 from my experience at O’Reilly’s on 704 Central and Webster. I will never go back to this O’Reilly’s again.<br><br>Customer service and efficiency matters, those two staffers at O’Reilly need some training before it’s too late

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Rainey D

My battery died on a Saturday evening at 6pm, called my dealership and next appointment wasn't available until days later. I called O'reilly's, spoke with Kevin, and they were able to replace the battery in 20 minutes. It was cost efficient, fast, and a great save for my plans! Kevin was fantastic and even showed me how to put the battery back in. 10/10 experience, was able to spend my night getting ice cream with friends with little delay, and not stuck at a mechanics.

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ru chen

The staff at this store is always very friendly and helpful. Last night I called the store to inquire about a touch-up paint but I couldn't figure out the code of the color. The lady who answered the phone instructed me to open the door on the driver's side and take a picture of the sticker with the VIN number. Then I brought it to the store to asked the staff to help me read the code. I spoke with Chelsea. She looked it up in their system but couldn't find the product. So she searched online and confirmed the code of the paint color. She checked again in their system to make sure she did not miss anything. After making sure the store doesn't carry the product, Chelsea suggested me to take a picture of the search result and go to a paint store. She was very patient and nice. The staff always tried their best to help every time I went to O'Reilly on Central. Years ago I did not know to fill up the engine oil after making the purchase. The staff asked me to wait 5 minutes. He would help me during his break time. I cannot describe my gratitude because it was dark and the engine oil of my car was almost dry. O'Reilly Central deserves a 5 star rating.