Mound City Tire & Auto Repair OH 43055

K

Keely Bobb

I called with a few questions about an estimate my friend’s mother received for a 2014 Nissan Juke. The quote was over $1,200 for what is essentially a basic tune-up (spark plugs, ignition coil, filters, oil change, and a fuel injector service), and I wanted clarification on how the pricing was calculated.<br><br>I’m a mechanic myself, and I was asking these questions as a woman in the field who understands parts pricing and labor times. I was polite and simply looking for an explanation.<br><br>During the call, I was told that the parts pricing was set that way “for profit” for the company. When I mentioned I was confused by what appeared to be double charging between very high parts markup and full labor, the person on the phone became snarky and dismissive and said, “Try to be a doctor.”<br><br>I understand that shops need to make a profit. However, customers also deserve respectful communication when they ask reasonable questions about a large estimate. Based on this interaction, I would be cautious before approving work here.

A

Angelica Bionci

I appreciate the high-quality services and comfortable environment Mound City provides to their customers. They are a considerate and caring team! Thank you!

C

Craig Rice

Mound City Tire has very professional owner/operators that are honest and fair. The pricing is reasonable and the service is always completed at the promised estimated time. If any issue remains after the service they take care it quickly. I would recommend.