Glen's Towing NY 10523

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Kenny Lu

I run a small business that does deliveries upstate. One of our trucks broke down on the freeway and police called Glen’s Towing to remove it.<br><br>The tow distance was LESS than half a mile, yet we were charged $850 + tax (around $950 total).<br><br>When we asked why it was so expensive, the driver first claimed that it was because it "needed to be towed within 10 minutes" since it was blocking the road (therefore the higher price range). This was already absurd to hear and we questioned it but then they said its because “the police set the prices.” This we could understand until we called the police department to confirm, and they told us they do NOT set towing rates — the towing company does. Of course, we were confused.<br><br>We then requested an itemized invoice (a basic request for ANY business, especially for accounting). The driver refused, said we were “being difficult,” and then accused my staff of potential credit card fraud… He then REFUSED to accept card payment over the phone WHILE we were actively trying to understand and resolve the situation.<br><br>We were told we had NO CHOICE BUT to pay CASH or IN PERSON simply because we were asking questions and wanted clarification. We even offered to call their company directly since they claimed they “don’t control the prices” and “don’t know any more info” beyond towing the vehicle. Instead of waiting for us to get off the phone with their company, the driver rudely proceeded to tow the truck to their lot and told us to figure it out there, leaving us with no choice but to deal with them in person.<br><br>To be clear: we never refused to pay. I know I have to pay. You already towed the vehicle and I need it back. I just want to know what i'm paying for like anybody else. Again, we simply wanted transparency on a nearly $1,000 charge for a tow under 0.5 miles and a proper invoice.<br><br>Again, extremely rude tow truck driver, that made it feel like we were being forced into paying without explanation. Would avoid especially considering how Elmsford police outted them as also the same owners or partners with Alex's Towing which has a 1.1 star review on Yelp. Whats that saying? Bird of a feather, flock together<br><br>ALSO: if we were going to commit credit card fraud, do you think my staff would have spent that time on call asking you for more information? why would they waste their time trying to talk to you when they could have given you the credit card info THEN AND THERE and then back charged it... But no, YOU GUYS were the one who even brought up that idea and accused us of fraud while we were simply trying to understand and resolve the situation. How you going to ask someone to pay for something that they dont know what theyre paying for. I know sure as hell you wouldnt if you got a bill you didnt understand

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EJG 1

FANTASTIC WORK!!! I own and run a large truck rental company in ny and just had the privilege of doing business with glens. They have a wonderful staff and exemplamary service. I haven't seen a tow company care in 20 years. Fast ,reliable, fair ,smart and kind. I was so impressed!!! I will use them whenever I can. Great work. All my thanks

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Dakota Rhoades

Just had an issue with my car, called my insurance and was told 2 hours. Waited five. Canceled and called these guys and was quoted about 20 min. Showed up on time and where super quick and professional. Would 100 percent use this company again.