A/R Sparks heavy towing inc IL 60803

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Aaron Curtis

I had a careless driver pull out in front of me causing the power pylon on my trailer to shift forward and my company called AR sparks to get it repacked. Frank and Eddie came out to help and they were amazing. The load looked tricky to fix but if they thought so it didn't show and little by little they got it back to where it could be safely secured. They really saved the day on this one.

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Marijana Bengin

The invoice I received states:<br>Tow/Hook Fee<br>Quantity 3<br>Price $475.00<br>Total $1,425.00.<br><br>The actual work performed took 1 hour and 40 minutes, which was acknowledged during a phone conversation.<br>Despite multiple requests for an itemized invoice explaining the 3-hour charge, he was only resorting to “This was agreed and it’s itemized invoice.” As a customer, I am reasonably entitled to a clear and detailed breakdown of charges. It raises the question as to why a straightforward itemized invoice is being avoided.<br><br>It did not take long for him to abandon professional conduct and resort to intimidation, including remarks such as that it was not his problem that my driver did not do his job properly, asserting that he would charge an additional hour for “waiting to receive payment,” and threatening to remove or damage my property if immediate payment was not made.<br><br>This conduct that will be addressed through appropriate channels.

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Raymond Monteiro

My Volvo tractor had lost its air supply while at a delivery - the pressure built back up, and I tried to drive it back to our terminal, unfortunately, the air pressure started to steadily decrease. I made it near a truck stop, safely off on side of Rd, in 0° weather. Mutaza,(hope I got his name correct) the technician, arrived in his jumpsuit, and got under the tractor, and seem to know exactly what the trk needed - he explained, 1. the dryer's filer cartridge is very probably frozen/clogged, 2 there's ice clogging up some of the air lines, 3. you only have a water relief valve on your 1st of three air tanks, the first works but little water comes out - all 3 valves should be replaced.<br>He fought to unscrew the cartridge, but eventually got it loose. After replacing the cartridge n changing the valves, air still wasn't building up - he heated some pipes w his torch, n eventually got the 2 air pressures up.<br>...because of the crazy cold weather, he had to take several breaks in his vehicle, t re-warm back up, but after 3.5 hrs he succeeded.<br>The bill was $1900, but this repair avoided the greater charge of a tow 80miles across state lines.<br>Very satisfied with Mutaza's work, perseverance, and he's a very friendly guy.