Express Towing NY 12553

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Kathryn Mininni

I had an outstanding experience with this company. From the moment I called, they were professional, quick, and incredibly reassuring during a stressful situation. Despite the middle of a storm, they still arrived promptly and delivered fast results. The technician was courteous and had my car unlocked in no time without causing any damage.<br><br>Their pricing was fair, the service was efficient, and the overall customer care was truly exceptional. I’m so grateful for their help and highly recommend them to anyone needing reliable lockout assistance.<br><br>Absolutely 5-star service! Brittany is beyond AMAZING!!

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Shawn

They've towed my old clunker porsche off the side of the road for me now something like 6 times for me whenever it breaks down. Always careful with the car and get me home safe every time. Sometimes I've had to wait but only during busy times. Good people.

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jlo 5616

AAA chose this company to tow my car for what turned out to be a dead battery late in the evening of July 3rd. The tow driver was a gem, so friendly & helpful, truly a delightful human being, I can't say enough good things about him. The owner, not so much. I was told the owner could get my car a new battery on the morning of July 4th, so I agreed to tow to their shop vs my usual AAA certified shop since I could get my car quickly despite the holiday. July 4th, no call by the early afternoon so I called, the owner said I could come any time & to just call when I was on my way. I said I could come at 6:30, he said he was busy for a couple of hours but would call me when he's at the shop. No problem, but I never got a call. I was able to pick up on the morning of July 5th which is fine, though I would've taken it to my regular shop if I had known they couldn't in fact get it back to me on the 4th as stated. The owner was pretty curt to the point of being rude, and almost argumentative over the simplest things. I complimented his tow truck driver, to which he responded his nephew is an idiot. He was on the phone when I arrived, and after referred to the customer on the phone as an idiot. But I think the thing that annoys me the most was the sign behind the desk starting ALL forms of payment will be charged a 3% processing fee. The tow services are fine, just don't tow to their shop. Definitely sticking with CDS going forward, they've never let me down.