Eddie's German Auto Repair CA 94536

C

Conner Malick

I swear by Eddie's German Auto Repair.<br><br>I took our high mileage 2014 Mercedes GLK 350 in and told them I knew I needed some routine maintenance done but wanted to know if there was anything else that needed to be fixed and what else was worth doing since the car is near end of life.<br><br>Jose was honest about the car's remaining lifetime and said it wasn't worth it to do any high-level repairs to it and to just do routine maintenance till something big fails and then move on to another car. I don't know much about cars but I know a lot about not getting scammed. I will go back there with any car I have in the future simply because they didn't decide to upsell me on doing a bunch of repairs that wouldn't extend the life of the car. Saved me at least 5k compared to the Mercedes dealership.<br><br>Truly genuinely cannot recommend this place enough. There are good honest mechanics in the Bay and Eddie's has them in spades.<br><br>And lest I forget, Yolanda and Andrew were both stellar as well.

B

BlacklineTattoo Marmaris

Yesterday around 3 PM, I brought my 2016 Audi in and explained that the steering wheel was deactivated. I spoke with the same person throughout the entire process. I was told they were busy that day and could not look at it, but that I should bring the car back tomorrow and leave it for 1–2 hours so they could figure out what was going on and decide how to proceed.<br><br>Today, I returned at 2:20 PM and spoke with the same person again. He said he remembered me but asked me to “refresh my brain.” I explained that I had come in yesterday with the same issue. He then said I needed to leave the car for 1–2 hours, and I replied, “No problem, I will walk around.”<br><br>I was then told that by around 5 PM they would know what the issue was and go from there. I left the car and walked around nearby.<br><br>When I came back around 4:50 PM, the car was still exactly where I had left it and had not been moved. I sat in the office while the same person checked out several other customers until around 5:30 PM. Around 5:35 PM I stepped outside for some air, and I assume the car was finally pulled inside around that time.<br><br>Just before 6 PM, I was told that they didn’t know what was going on and needed more time. I just smiled and didn’t say anything. When he repeated the same thing again, saying they needed more time, I reminded him that I had dropped the car off at 2:20 PM. Only after that was I told that I needed to make an appointment. When I questioned this, I was told “time is money.” I responded that I also have a business, said “good night,” and left.<br><br>This description reflects my experience exactly. Based on this experience, my questions are as follows:<br><br>If an appointment was required, why was I told on the first day to come back tomorrow and leave the car for 1–2 hours? From my understanding, being told “come tomorrow and leave the car for a couple of hours” already constitutes an appointment.<br><br>If there was no time to look at the car that day, why was I asked to drop it off at 2:20 PM and wait? I followed the instructions exactly and ended up spending my entire afternoon waiting.<br><br>When I was eventually told that I needed an appointment, it felt as if I had done something wrong, even though I had simply done what I was told.<br><br>If there truly wasn’t enough time that day, a more appropriate response would have been something like, “We’re sorry, we couldn’t get to it today,” or “Let’s schedule you for the next available appointment.” That was never offered.

S

Saadat Chowdhury

I recently visited Eddie's German Auto Shop and had an exceptional experience. Yolanda was incredibly helpful over the phone, making sure everything was seamless from the start. Andrew went above and beyond to get my car fixed quickly. They were fair with pricing and took the time to thoroughly inspect everything, making sure my vehicle was in top shape. Their professionalism and commitment to great service truly set them apart. Highly recommend Eddie’s to anyone looking for reliable, high-quality work on any car.