Advance Auto Parts VA 22041

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M “Striving for better”

​I’m writing this because of a very unsettling interaction I experienced while at this location. I went for a jump start because my car battery died by the five guys. I walked over there frustrated with my car dying but I'm ok. Well I went to the thurd register when it was several people moving about and the nice lady comes and greets me. Now I've never had a jump from them before I don't know procedures or anything to my own thinking and judgement I thought they'll come with me to jump it. Well she proceed to ask the manager or one of them and he had a quiet but aggressive demeanor towards me might of been a bad day, until he said this "Calm down, don't yell or get loud or angry." Mind you I'm a african american yeahhhh I needed my car started up. So I proceeded to listen then I left to start my car came back and this dude handed me my phone and I.D., mind you he was like here take it get out of my store vibe. I wasn't angry until he tried to GASLIGHT ME into being angry. I'm not returning to the store we can call my story a few things but you lost a customer and I hope others see this. But thanks for the jump.

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Jennifer Burgin

I've gone here for years and they empower women. When buying windshield wipers they politely ask if I need a tutorial to install it and gave me a high five when I told them a female employee already taught me years ago. When I bought a new battery, Jason educated me on why it died and patiently installed it during freezing temperatures. This store has female shoppers' backs!

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sam sum

Do yourself a big favor and skip shopping here. My visit was an absolute mess from start to finish. It took over 45 minutes just to purchase a simple item because only one person was helping a very long line of customers, despite several other employees being there and ignoring the situation.<br><br>When it was finally my turn, the staff member who went to retrieve my item disappeared into the back. I eventually located the item myself, but then had to deal with frustrated customers assuming I was cutting the line while I tried to pay. Here’s a suggestion: assign a cashier to handle self-pickup items instead of wasting everyone’s time.<br><br>Overall, this place needs serious management and customer-service improvements. I won’t be returning.