Henry's Wrecker Service VA 22182

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Annmarie Richards

My experience with Henry's Wrecker Service was a very positive one. Despite the fact that I waited for a few, I understood because of the inclement weather which normally means more folks requiring assistance. What I truly appreciated was the fact that they kept in touch with me the entire time to update me of arrival time, etc. I was also impressed with Carl, the individual that pickled up my vehicle. While trying to load my car onto the bed of his truck, there were a few impatient and inconsiderate persons. He handled the situation calmly and efficiently. Carl was polite, very helpful, kind and respectful. I am grateful that I had an awesome experience considering how bad my morning started. It really made a difference. Great job guys!!!!!

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Michelle Booker

Huge thank you to Henry’s Tow Service! I had an outstanding experience with Henry’s Tow service. From the call center to the moment the manager and Travis arrived, they treated my situation with urgency, care and professionalism. Henry’s Tow Service went above and beyond coming directly to my home, handling my car with great attention trying to get the car out of the garage to making sure the car was delivered safely to the dealership.<br>Travis kindness and efficiency turned a stressful morning into a manageable one and I made it to work on time! Truly first class service! I highly recommend! Thank you Travis!!!

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Olde Coach

I requested towing service two days in advance for Saturday between 10:00 and 11:00 a.m., and it was confirmed. On the day of service, I received a text stating the driver would arrive at 8:30 a.m., which was not the agreed time, and the driver did not arrive then either.<br><br>When I called, I was told that the service had been canceled due to too many requests. This cancellation was later confirmed by my insurance company, which arranged another towing company.<br>While company was towing my vehicle (I only at the end recognized that it was first, not second company) a representative named Ashley from the first company called, denied that the service had been canceled, and spoke to me in an aggressive and unprofessional manner.<br>After the tow was completed, Ashley called again and appeared to attempt to charge me or obtain my credit card information. I refused, explaining that any additional charges must be approved by me and my insurance company in advance. The call ended due to her continued rudeness.