NAPA Auto Parts - Vienna VA 22180

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H L

Store policy's are bogus, no warrenty on anything after you try to install it with their defective products. I don't understand how youcan tell if something may be defective in the auto industry without installing the new item. Make you jump through hoops even with orginal receipt and invoice. Rude and condescending customer service staff. Do not buy from here.

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Rami H. Hajj

Absolutely the worst run napa store I've ever had the displeasure of dealing with, the website and store policies do not match so dont order online and pick up in store its a disaster. The owner of the franchise or group of poorly run stores is rude, condescending and completely lacking in basic respect for his customers. I wasted time and money that I'll never get back. The owner of the stores should not be operating an auto parts store with the name NAPA on it if he does not intend to follow the NAPA website stated policy. Even three of his associates had conflicting information when I inquired as to the policy. I'll never visit another NAPA in fact I went and paid more for the part at his highly successful competitor two blocks away. Some basic customer service skills would have gone a long way to earning a loyal customer but it obviously isn't a concern of this owner.

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Bill Bell

Best place for car parts. Super Service, Great selection, they can always get you what you need!