Copart - Las Vegas West NV 89032

G

Gossip Girl

Called to ask a quick simple question, it was 10 minutes before their posted closing time and my call was placed on hold with no communication then got hung up on. Absolutely unprofessional, especially since we are going into a long weekend due to the holiday. Crappy customer service. Automated system that transferred me over provided better service considering the actual staff refused to provide any at all.

F

Francisco Campos

The staff here is completely unprofessional. Even after I informed them ahead of time that I was coming to pick up my car, I was forced to wait over three hours. The excuse given was that only one worker was available to assist everyone, which is unacceptable. This level of service is beyond disappointing, and I will never return or recommend this place to anyone.

M

Morgan Edwards

I contacted this company to sell my mom's car to. Over the phone was somewhat easy and flawless. Bernardo took my call. Gave me a decent quote. But apparently there was something wrong with the VIN said he'd call me back. A couple hours later I got a call but not from the same guy, I guess it was the actual location, instead of the call center. I reiterated everything to the lady. Who said dispatch would call to schedule pickup. The next day came and went. No call. No one available on the weekend. So first thing Monday i called. I had to explain and confirm all the details, again. I was told the driver would call in 24-48hrs later. 1 hour later I got a call from the driver, his service on his phone was terrible so I text him. He stated he would be at the location in 1 hour. I quickly left work in the middle of my shift and rushed over to where the car was. Got it all ready. 1 hour passed, no driver. I text him saying I was there and ready. He responded with im on my way. Another hour later I called and asked for an ETA. He stated 30 minutes. Ok. Another 45 minutes later, still not there. So I text him that I needed to leave by 3pm to be somewhere by 3:15. I had to get my kid off the bus. My mois elderly, disabled and very hard of hearing. I was trying to handle this for her. But I work and have 3 kids and nursing a newborn kitten. I don't have time to just sit around. If you say 1 hour, I expect 1 hour. Otherwise you should schedule with an exact time. You said the driver would arrive in an hour. The driver said he would arrive in an hour. My time is valuable. But, I had to leave to get kids home from school and left my mother to handle it. I left specific instructions hoping she could handle it. She did. But it is a very windy day and she has severe lung issues and not steady on her feet. She had to go outside to handle it. While this seems like an easy process to start, it ended up being a pain in the butt. Certainly glad we were cut a decent check. But time is so much more valuable.