TowMasters LA 71109

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Murad Alkhattab

⭐ If I could give 0 stars, I would. This company is a scam. They accept roadside assistance orders instantly, but never show up. Every time, the driver is “3 hours away” and then the ETA gets pushed back another 2+ hours. I placed an order at 9 PM last night and after waiting all night, they still never came. I had to cancel 5 times, and each new order still got sent back to them.<br><br>They waste your time, stall for hours, and take money without providing any service. They advertise 24/7, but it feels like it takes 25 hours for nothing. Absolutely the worst roadside company I’ve ever dealt with. Reporting to BBB and roadside assistance.

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Ed Graves

Absolute worst towing company I’ve ever worked with. Sat on the roadside for over 7 hours. I paid my fee with a credit card at 7:30am and immediately got a text that it would be 9:45 to 10:30 which I thought was ridiculous but oh well. I called the company multiple times throughout the day. They kept telling me 45 more minutes and other excuses. Finally the truck got to us around 3:00pm. The driver who is a contractor for Tow Masters was good. He said he just got the call. The dispatch lied all day long. Avoid this company at all costs.

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Meagan Dupre

They have charging policies in place that take advantage of people in tough situations. We had a double blow out on the same side of a tandem axel boat trailer late at night. We were quoted $993 for a heavy duty tow. Two or three hours later the TowMasters arrived and it became apparent that our trailer and boat with a hardtop was going to be too tall once on the tow trailer and that the plan was to tow us to a business that was closed and unable to accept our trailer and boat. For the safety of our boat we declined the tow plan and were charged 50%… that’s almost $500! I expect to pay for the time of the driver and equipment he brought out but that charge was excessive when we had legitimate safety reasons to decline the service.I’d recommend calling Mericles Towing instead. He was straight up honest and said it was not something safe or legal to do and our best option was to wait until morning for tire service.