Tri-City Towing AZ 86301

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Lisa Krietenstein

Worst experience during an already chaotic and stressful time.<br><br>My son was involved in an accident, and his car was left disabled in the street. Before I arrived, PVPD had already called Tri-City Towing and the car was being hooked up. I asked where it was being taken and was simply told “the tow yard,” with no option given to tow it to our home or a repair shop. This was our first experience with an accident tow, and we didn’t know we had to specifically ask—something the owner later admitted we should have been offered.<br><br>After leaving the scene, I contacted the tow yard. Brandy informed me the cost was $368 cash or $388 by card for an 8-mile tow, with a $30 daily storage fee starting within 24 hours. I was also told I needed to make an appointment, bring my ID, registration, and payment, and that arriving after 4:30 pm would result in a $65 gate fee. She further stated the $30 storage fee would be added at 3:20 pm.<br><br>The next day, my husband arrived at 3:00 pm with a trailer and winch, but was told nothing could be done until the registered owner (me) arrived. I rushed over after work and arrived at 3:30 pm, just after the storage fee had been applied. I provided my ID, registration, and $400 cash. I was then told they couldn’t accept the cash unless I had exact change—or I would have to forfeit it. After confusion between two employees over whether the total was $368.50 or $398.50, they confirmed the higher amount but stated they did not have $1.50 in change because the accountant had already left. Brandy eventually took the $1.50 from her own purse.<br><br>When we went outside, the vehicle was being moved with a forklift. My husband immediately objected, explaining this could damage the underside and that we had a trailer and winch. We were told customers are not allowed in the yard and that “this is how they do it.” The owner, Jerry, brought the car out on the forklift and said he was careful. He also stated that we should have been given the option to tow the vehicle home.<br><br>After getting the car home, we smelled gasoline and discovered the gas tank was leaking. It was not leaking at the accident scene and was not leaking when loaded onto the tow truck. When we called, we were told to file a claim online.<br><br>While inspecting the car, we also discovered the keys were missing. When we called again, Brandy casually said, “Yeah, we have the key,” with no apology or explanation.<br><br>This company works with accident victims every day—we do not. We were navigating a traumatic situation involving our child, insurance, and police, and instead were met with confusion, excessive fees, poor communication, and what appears to be careless handling of our vehicle. This entire experience added unnecessary stress during an already overwhelming time.<br><br>We are now dealing with a damage claim for the gas tank, which is just more frustration we should never have had to endure.<br><br>I do not recommend Tri-City Towing.

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Alice Zwick

Thank you Tri-City Towing and AAA!!! We were stranded on the side of SR69 yesterday, when Justin came to the rescue!! Not only was Justin amazing, kind and incredibly helpful, Amanda in the office was too!! I wish I had gotten the name of the other tow truck driver that also stopped to help Justin! I also want to encourage people to tip their tow truck drivers if you feel you’ve had exceptional service! They put their lives on the line every day they go out and help stranded motorists, especially alongside busy highways! Thank you Justin, Amanda and Tri-City Towing for exceptional service!!!!

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scarlett mikkelson

Justin was amazing! He helped us tow our car quickly and made a stressful situation so much easier. He arrived fast, was super friendly, and handled everything professionally. We really appreciated how smooth and efficient he made the whole process. Highly recommend him!