AutoZone Auto Parts IL 60195

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A O

I took two sample small oil filters with me and told the employee that I needed a wrench that would work for both. He recommended one. When I tried to use it, I realized it was clearly for truck filters.<br><br>When I went back to return it, the clerk got annoyed because the package was open. In a rude tone—like the kind of person who complains about discrimination while looking down on people from “lower latitudes”—he asked how I could dare return it like that.<br><br>I explained that I understood his point, but he needed to consider that they told me that was the right wrench and that I had no reason to open it until I tried it. I asked him how he expected me to know it didn’t work if I didn’t test it. I told him, “ONE OF YOU recommended this to me.”<br><br>He replied, “We’re not experts…”<br><br>I left and went to the closest O’Reilly. They solved everything immediately and told me, “Don’t worry, you can open the package. If it doesn’t work, bring it back. You don’t even need the receipt—we have it in the system. Have a great day.”<br><br>PD: it was supposed that this wrench was adjustable... But... It isn't

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Alexander B

If only ALL AutoZones were run like this store! I had an issue with my vehicle and the mangers Victoria and Angel were nothing but extremely HELPFUL! More staff members need to take notes from Victoria and Angel as their customer service is EXCELLENT! Keep up the fantastic work

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The Woman You WISH You Had But Don't

So, Amy, first of all, I've gotta rave about this girl, was THE MOST HELPFUL PERSON I think I've EVER encountered at any retail establishment, EVER!!!<br>Not only did she know the products and where to find everything I was looking for, but she was friendly, willing to chat like a normal person, and when it came time to check out and I needed help installing my new wipers, not only was she totally, absolutely on top of her game, she was FAAAAAAST as lightning about it, and done before I had a chance to blink! If you've got the opportunity to ask for help from her when you go in here, PLEASE DO, because the customer service she provided to me MORE THAN makes up for the higher prices that Auto Zone charges for their products, and I'll 1,000% be back again because of her! Thank you SOOOOO MUCH FOR EVERYTHING, AMY! YOU'RE AWESOME!!!!