NTB-National Tire & Battery MD 20874

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Michelle Espinal

I had one of the most stressful and unsafe experiences ever with this NTB. I bought four brand-new tires, and the very next morning one of the tires actually came off the rim while I was driving. Not just a flat — the tire came OFF the rim. That should never happen after professional installation.<br>My car was completely undriveable. I had to miss work, and even though I had roadside assistance, the tow provider they sent required payment upfront, which I didn’t have. I ended up stranded because of a situation caused entirely by this shop’s mistake.<br>The day before, they told me one TPMS sensor was broken and charged me $130 to replace it. Then the next day, after the tire came off, suddenly two more sensors were “messed up” and they replaced those for free. Their own notes show the TPMS kit was installed incorrectly with a double washer — their error caused the air leak, which caused the tire to come off the rim.<br>They admitted it was a mistake on their end, yet the only compensation they offered me was a refund of the $130 sensor I paid for. Nothing for the stress, the time, the missed work, or being stranded with no way to tow my car. They just remounted the tire and called it a day.<br>This wasn’t just inconvenient - it was dangerous. A brand-new tire should NOT fall off the rim within 12 hours. I trusted them with my vehicle, and I ended up dealing with the consequences of their poor workmanship. I’m sharing this so other people know what they might be getting into with this location

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Anthony V

Terrible experience. Had an appointment for two tires and an alignment. Made the appointment for an alignment but they had a good deal if I got tires as well. Spoke to the front desk guy upon arrival about how bad my alignment was and requested they check the tire pressure in my rear tires. After 1hour and 45 minutes in the waiting room, I asked for the print out for the alignment, buddy said they couldn't align my vehicle. Which was the whole reason I started this out. They then didnt touch my truck for another hour. 3 hours and 51 minutes later they were finally done. The front desk guy argued I should have taken my business elsewhere they dont align DRW trucks here. He stated they aired my tires up, when the tech brought my keys to me, the tech stated they couldn't put in my back tires because of the type of air gauge they use. I would avoid this place. Took just shy of 4 hours to get two tires and an alignment. Sevred up with attitude and no professionalism.

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Mala Mía, Pana Mío

FANTASTIC SRVC. I will recommend to all My friends & family. One thing I did notice is that sum customers forget that no matters how big or small the job is, it's not a two minute process. This is a vehicle that weighs a ton or two or more. They got so irate it was embarrassing. They don't get enough credit & they deserve so much more recognition for the hard work that they do. Remember they are working on our cars not just wiping windows.