Friendly Auto Service MI 48089

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Mr. G

Nick the owner WAS nice. I asked him if he could replace the gas door actuator. He said yes it’s easy. Went outside to go and look at it to fix it. Quoted me a $50<br><br>That Friday I came to get it fixed. Nick wasn’t there. The counter guy is extremely rude.<br>He literally refused to look at the video how to repair it!!<br><br>He passed it onto the mechanic.<br>Who literally didn’t know how to fix it and wanted to remove my wheel and tire and the wheel liner and go from underneath the car up!<br>CRAZY.<br>He just would have had to remove three clips and screwed two screws and unplug the old plug and put a new one on.<br>I couldn’t do it myself because it’s below 6° outside.<br><br>I went Saturday to Talk to Nick he seemed upset that they didn’t fix it and then continued with his four workers to try to fix the heating problem and left me in the lobby for 20 minutes so I grabbed my part and left. Very unprofessional. Now I see why there are some bad reviews.<br><br>I don’t mind that the mechanics are dirty and smell and smoke cigarettes and make your car smell like cigarettes and aren’t nice.<br>I cared that they were unprofessional.<br>Nick was a huge let down.<br>Yes, people go there because they don’t know How to fix their own cars, but I guess you get what you pay for.

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Kathy Goulet

Traveling through town when the brake sensor went off on my Mercedes. I called Friendly Auto Service and spoke with Jeremy. He was very pleasant and professional said that they could get my vehicle in right away. They were very diligent with diagnosing the problem, telling me how much the parts would be and the labor. They got everything repaired in a timely manner and I was on way. Im very pleased with the service and workmanship. I would recommend them to anyone who lives in the area or is just passing through. Thanks guys!!

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Ana Lassere

I called for a quote on replacing my car’s front brakes pads (I would supply the rotors and brake pads). I was told labor would be $240. I asked how long would it take in labor, and was told 4-5 hours. I made an appointment for September 22, 2025 at 8 am.<br><br>I arrived and was told by the manager. He told me the mechanic does not arrive until 9 am. I told him he should have told me before making the appointment. Finally I saw the mechanic take my car in at 9:10 am. I decided to take a walk. I then missed their phone call at 9:53 am. A voicemail was left saying my car was ready.<br><br>I went and paid $240 and took my car. I called the day after and asked why was I charged $240 for labor when it took less than an hour. I was told it was a flat rate. I asked why wasn’t I told it was a flat rate when I called for a quote. I got an apology and I advised the employee to make sure he is clear next time someone asks for a quote.<br><br>I remain skeptical about the flat rate. I will go back but will make sure I ask questions and get a quote in writing.