Skip's Auto ER. Expert Auto Repair. Brake Experts. MI 48092

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Cherish

First impressions mean everything to me, and my first experience at Skips was great. I’m not sure if I spoke with the owner or manager, but both employees were very nice and greeted me warmly. I explained that I had just bought a cash car and wasn’t feeling too confident about it because my heater had stopped working.<br><br>Instead of brushing me off or guessing, he told me to just keep a positive mindset and bring the car in so he could personally check it out. I appreciated that he didn’t try to take advantage of me or make me feel like just another number. The vibe I got was genuine—like he actually cared about making sure I was taken care of.<br><br>I wasn’t able to come back the next day, but I will definitely be back to have them check out and service my car. They seemed very knowledgeable, and most importantly, they were kind and sweet. I really look forward to working with them.

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Lorne Morris

Skip’s put a transmission in my wife’s Yukon. Not a cheap job. They gave the most reasonable price. They’ve now done her shocks and struts, brake job all around and other work I can’t remember. It’s all holding up great. The fella that sits in the front, I think the owner, is a genuinely nice guy. I will continue to have repairs done here and would recommend for sure.

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Robert Meitzler

My journey at Skips Auto repair started 20 years ago when I worked across the street. Even though I no longer work in the area, I still only go to Skip’s passing up repair shops along the way including those shops that AAA encourages me to tow my vehicle too in which I’ll receive a 15% discount. However, for myself, loyalty goes a long way when you’re comfortable and have trust. Skips has always delivered with a fair price, professional service, high standards, and the integrity of finding out the root cause of the issue. I feel I’ve never been up sold or been steered into additional repairs/expenses, and they don’t use scare tactics that make you feel you need to do repairs immediately that may not be needed yet. Instead, they only inform you of what they see that may result in future issues or in need of repair/replacement in the near future. So, with each visit, I feel I’m only paying for what is necessary to get my vehicle in a drivable condition, typically resolving the issue I took it in for. I’ve never walked away from Skip’s feeling I broke the bank or spent more that I needed too.<br><br>Even though I’ve been going for 20yrs, this is my first review. I just need to commend the team at Skips for the patience they had with my 3yr old truck in diagnosing a sporadic non-starting issue. This issue was not an easy one to trace or identify, it did not show up with a scan, nor did the issue occur enough allowing a technician to easily duplicate the issue for proper diagnoses. After dealing with this issue for a few months, I just concluded that the only way to rectify this issue is to leave it with Skips until the non-starting issue occurs for them. What I appreciate here is the patience and space of allowing my vehicle to stay with them for over a week. They spent the time not only starting the vehicle several times each day, but driving it around, parking and unparking, just waiting for the issue to occur for them. Again, this was a 3yr old truck with 38K millage, just out of warranty. To most and even I considered it, would be to take it back to the dealer for review. However, in my mind I felt I would not get the attention needed to properly diagnose this issue with a dealer, would they spend over a week starting my truck several times a day and allow it to remain on their lot for over a week. I feel the fee for this attention would be astronomical with a dealer and that I would have received a call after 2-3 days to come and pick up my vehicle as their not seeing an issue with it.<br><br>Granted the dealer presupposition is just an assumption. However, my overall point is, I knew based on my previous experience with Skip’s that they were the one shop that I knew would truly work with me through this issue and not leave me stranded or unsatisfied. I’m truly appreciative for this auto repair shop in my life, as it’s obvious to me their driven by providing customer satisfaction and not necessarily dollar signs. I’ve been loyal to Skip’s for 20yrs and will remain loyal until Skip’s or I is no longer around, LOL.