Jim's Big Tow Service MO 64081

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G. S.

I’m a single mom to a teen boy. I didn’t have much of a frame of reference on tow services- until the last 2 weeks. When your car is broke down, no man to call- it’s a stressful VULNERABLE feeling as a woman. My car broke down at a QT. Jim’s (driver was Jim) was there in 10 minutes! I couldn’t believe how fast, professional & kind the driver and man who answered were, and less than $120. The price and service quality were shockingly GOOD. Which rarely happens anymore. Why this matters. 2 weeks ago: my son wrecked his car leaving church on a Wednesday night in December. He hit black ice. Went over an embankment. It was freezing. My son was shook up. His first bad accident was bad & the airbags went off. I rush to him. He was ok thankfully! I used roadside assistance through State Farm and I’ll call them the “other” tow company. State Farm isn’t cheap so I expected good tow service. We wait over an hour in the cold. Finally, after 10 pm “other” tow company driver arrived. To say he was unkind - is kind. But the worst part was watching him jerk my son’s car on the truck. I’d saved up for and had just bought it and watching him pull it on the truck was equivalent to watching a car root canal. We didn’t know it was totaled yet but that tow didn’t help, so I was very nervous when my paid off Lexus broke down & needed towed to my mechanic. I found Big Jim’s on Google. A man picked up on the first ring. It was Sunday during a Chiefs game. Didn’t expect that. He was SO nice. Said he’d have a driver there soon. “Soon” he got there so fast it was like he teleported & the driver was SO KIND. He pulled his super nice lift rig in a busy Quiktrip parking lot like an angel. Then gently lifted (not wenched) my car on the truck. Whole process so fast and reassuring! Don’t bother calling any other tow service- call Jim’s! I’m speaking from these very different 2 experiences & canceling my roadside service with my insurance company after this! I’m ONLY calling Jim’s Big tow from now on! Especially since leaving this review I just saw all their roadside services. Now Big Jim’s is in my phone saved. If you have a car emergency, call these roadside heroes!! Thank you gentleman truly!!

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Jennifer Phelps

A-MAZ-ING service from my initial call until my vehicle was delivered to its destination.<br>During the first significant snow for the year I needed my son's jeep towed for mechanical issues. Needless to say the tow industry was having a very busy day. I would have never known by the kind, even toned, helpful service I received.<br>They were honest about their availability but didn't hesitate to add my service to their long and growing list.<br>When I called back for an approximate time to coordinate with the mechanic shop they could have EASILY been annoyed but they were again extremely kind, understanding and helpful.<br>Matt was the tow truck driver. As promised, he called when he was on his way and showed up when he said he would. When he arrived, it was around 6pm, dark and so cold. I knew his day up until that point must have been exhausting. If Matt is that friendly and cheerful on a day like yesterday I can't imagine how delightful he is on a beautiful normal work day. He was efficient but not rushed ot irritated, while working he engaged in small talk but was very professional.<br>Once he got the Jeep to the mechanic shop he was unable to locate a key drop box. I stated my concern of putting the keys in the vehicle as it is our only set. He was again just so understanding, kind and accommodating. Per my request, I could hear him trying to find a place on the Jeep to hide the keys and when he did he was so happy and assured that nobody else would ever look for or find them there.<br>From the first call to the very end everyone at Jims Big Tow went above and beyond to be thoughtful and understanding of my needs even though I know they were all having one very hectic day!!<br>Top notch customer service!!

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Marcelle Bruck

Jim came and towed a car from the garage. It was a very tight fit and he was cautious. He did a great job! He was quick to arrive after I called and got started right away. Thanks Jim!