Firestone Complete Auto Care CA 93612

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Teegan O’Neill

Brought my vehicle in on 10/11/2025 for seven tires, balance, and alignment. When I picked up my vehicle that evening I was told the passenger side mirror had been smashed because the technician did not know how to drive a manual transmission. Perry, the manager, ordered me a new mirror right then and there. The next day I was cleaning my wheels which are aluminum powder coated and noticed uniformed scratches and indentations on all four wheels. I called Firestone Complete Auto Care on 10/15/2025 and the manager, Perry, told me to come in so we could sort it out. I went to Firestone later that day and Perry, myself, and the technician looked at the wheels. I was a Level 1 Chrysler technician and I have an associated degree in automotive technology so I know what it looks like when someone scratches wheels by improperly using a table-top style tire machine. I told this to Perry and he looked at the rear wheels and agreed and we started talking about fixing the situation. I told him that because the wheels are powder coated gloss black and the damager is not just scratches but actual indentations the wheel will have to be stripped, buffed and polished where they are damaged and then re-powder coated and since the wheels only cost $1,500 it would likely be cheaper to just replace the wheels. Perry said if we scratched your door we wouldn't buy you a new car and said we should try to re powder coat them. The next day I noticed scuffs on the front wheels where it looked like someone had dropped something on them and I called Perry and offered to come in and show him but he said just to have Eagle Dynamics powder coat them and charge it to Firestone Complete Auto Care, so I did. On 11/5/2025, I was notified that the wheels were ready and they looked worse than they did before they were re powder coated. The gloss finish was gone and they were matte. Where the scratches and indentations used to be there are now deep valleys and pits from the attempt at repairing them. I didn't pick them up because they weren't fixed in my eyes. I called Perry at Firestone on 11/6/2025 and told him that I checked out the wheels and the work was unacceptable and that they looked worse than they did after Firestone had damaged them. Perry said he was aware because Eagle Dynamics had already contacted him that I was unhappy with the repair. Perry told me, "If I had known that the powder coating finish would look this bad, I would have entertained the idea of buying you new wheels." I replied, "But Perry, I told you that buying new wheels would be cheaper when we first talked about fixing the damage." Perry said, "I do not recall that conversation." He also said something about the price of the powder coating being more than he thought, but I wasn't focused on the price because Perry said Firestone would be handling the cost. I told Perry that Firestone needs to make this right and the only way to do that is to buy new wheels. Perry said that that is not the case because even though the finish is as bad as it is "it's okay because they still function as wheels". I told him that was unacceptable and wrong and that this happened because one of his technicians messed up and I did not spend $2100 to then have $1500 worth of damage done to my vehicle. Perry said, "I will call someone at Firestone that is smarter than me in situations like this." As of 11/7/2025 I have not heard back from either Perry or Firestone. Below I have 5 pictures of the wheels after they were damaged, 5 of after they were re powder coated and 1 of the wheel before being damaged.

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Rebecca Riojas

I got a flat tire on the way to work. Visited Clovis Firestone, greeted with a smile. Angel was helpful and had my car ready in approximately 2 hours. This was even with having to pick up the fire at a different Firestone. I was very appreciative of the service I received! Thank you, Angel!

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Kate Barretto

Polite, respectful, and solid employees and owner. Never pushy but always willing to explain what may be beneficial based on the evidence and what to look out for between appointments. Also transparent about what may be more affordable through other companies or the dealer. My husband and I have been bringing our cars to them for years and will never go anywhere else. We trust them.