Kendall Towing IA 52240

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Nathan Brown

The team at Kendall Towing is top-notch across the board! Be sure to request them as your light-tow service of choice in southeastern Iowa, through your roadside assistance provider or insurer. Thomas, the driver assigned to my tow, was extremely prompt, knowledgeable, and efficient in working to get my stuck vehicle unstuck. He even improvised an ingenious custom method to get a little extra traction under my rear tires to guide my vehicle onto the truck bed! The front office and dispatch team were also highly courteous and responsive on the phone ahead of Thomas’ arrival. If you find yourself in need of a tow, give the folks at Kendall a call!

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chuckciao1

I want to give a shout out to Kendall Towing & their employee Thomas. A couple of days ago, my car got hung up on a high curb and wouldn’t move forewarn or backward. My insurance company contacted Kendall Towing to help remove the car. Thomas arrived in 15 minutes and maneuvered his tow truck and carefully removed my car making sure there was no damage to the underside of the car. It was a brilliant strategy by Thomas whose calm & cool attitude reassured me throughout the process. Kudos to Thomas & Kendall towing.

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Liz Thomas

After getting into an accident last week our insurance company sent out Kendall Towing. We were quoted a wait time of about 90 minutes. We called Kendall Towing to confirm and were received by an incredibly rude woman on the phone. We understand she was probably very busy, but her tone and overall demeanor on the phone was far less than hospitable. It gave how dare we call and ask for some help & reassurance. We were then alerted that it would take more than 3 hours for the tow truck to arrive. We called back to update instructions regarding the tow and were again connected with the same woman. Still rude and clearly no time to just be nice. She actually interrupted my spouse mid-sentence and hung up. It really costs nothing to be kind. Do better, phone lady at Kendall Towing. Three stars because the tow truck driver was nice, helpful, and completed the tow without issue. I will also add that 3 hours for a stranded customer on the side of a highway is ridiculous, but maybe that's the norm.