Southside Auto Repair KY 40503

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Martin Castillo

Wow…. I recently bought a truck think I had a good deal and a steal. I haven’t even owned the vehicle a month. Check engine lights left and right and it started running rough. I took it in because it had a warranty so i decided on taking it to Southside…. They told me the truth. The truck has so much significant damage that it’s no even safe. There honesty and quick work means a lot. It’s good to know that they care about other people safety. I recommend Southside for honesty and fast work!!!

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Peggy McGaughey

Chris refused to fix our 2003 truck for what it was coding for…which was he claimed was an injector for cylinder six-spark plug unless we paid for 3 other items that cost 4 thousand dollars. We had already had it diagnosed and knew what the code was. We explain to him that we were only interested in getting that one thing fixed due to our truck being 24 years old and we were not interested in fixing everything that it needed. We only drive it once in a while to take our dog By by in. He tried to blackmail us & force us to fix other issues instead of what we took our truck there for!!! Their prices are more than what a dealership would charge. Chris knew we needed to get the issue fixed that we took our truck over there for or it could cause it to damage the converter I’m driving it the way it is, but he didn’t care. He charged us a fee which it doesn’t say on receipt what it was for plus the diagnostic charge which was almost $190.00 much higher than most other places. Do not trust this place @ all. Check repair pricing at other shops & you will be surprised at how much higher this place is. We were recommended to this place because a man named Jorge work there. Chris said he moved. They are hiring so not sure about their well trained mechanics!!! I don’t appreciate you under-minding my intelligence with your response. We most certainly did NOT discuss a complete truck checkup. When you mentioned it, both my husband & I explained that the truck was 24 yrs old & we only wanted to fix what it was coding for & I called out the code to you & you recognized the code. We told you we were not interested in having the entire truck diagnosed. We had already had the truck diagnosed the day before at another place that recommended us to you. You said you understood. We have had numerous people including shop owners to laugh or get angry when we told them how you refused to fix what we brought our truck in for, unless we had other things fixed. It was NOT your decision to make!!! If I had known you were going to blackmail me, I would’ve had an undercover lawyer with me as a witness. One shop owner told us that would be the same as if you took your daughter to the doctor for a broken arm and the doctor refused to fix her arm unless you let him admit your daughter to the hospital in order to check every part of her body, because it was too much of a risk to just fix her arm and release her from the hospital without knowing if her entire body was working correctly. Our daughter is grown & over 30 yrs of age, but when she was young and cheerleading, she did break her arm and we did take her to the hospital. They never offered to blackmail us like that, they fixed her arm and released us from the hospital. You must have pulled this on a lot of people to have the good reviews that you have on here because you sure did not do us right as a human or legally according to the law. You have done this so often that you think that you can get away with it with every customer that comes in your shop. People should be weary of you Chris & the shop!!!

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John Carpenter

If it's one thing I've learned in life, going the cheap route is never the right answer in regards to these type of issues/problems...particularly, when it comes to ensuring the safety of family. Chris conducted a thorough diagnostic inspection of vehicle & went over the issues in detail. He didn't try to oversell what needed to be addressed. And, took the time to allow me to get over initial sticker-shock & digest the fact my daughter had been riding/driving in an unsafe vehicle. After weighing options & re-consulting my brother, who had recommended Chris & Southside, I gave him the go-ahead to get the vehicle repairs in action immediately. Chris explained everything & took it from there. When I had time to better inspect the initial inspection diagnostic report (which, is well worth the money itself!!), I determined I needed to ask Chris his opinions on additional underlying problems/issues identified in the diagnosis. Again, he didn't try to oversell what needed to be done. Made his recommendations based on my questions/concerns. It took a couple of extra days to get everything completed due to the complexity of problems to be resolved & the fact Chris and his team absolutely do things right. In the end, the finished product will give extra years to an older vehicle at a fraction of what it would cost to try to purchase a newer (still, used & possibly with its own problems) vehicle. I feel indebted to Chris & safe in any decisions and repairs conducted by he & his team. When completed, he told me I pretty much had a brand-new vehicle that would serve our needs for several years. My daughter called me on her way home while driving the vehicle and couldn't believe what a difference the repairs & upgrades made. She echoed Chris's words...saying it was a completely different vehicle. Note: This is a nearly 20 year old vehicle with approximately 60K miles. My daughter is in college & things are tight financially. We had not anticipated investing in another vehicle for several more years. Chris seemed to understand my predicament from the get-go. And, walked us through things...which, calmed me despite fact we didn't know where to come up with money at this point. We are glad we went on & made the investment. What he & his crew did bought us years on a vehicle that is sorely needed. And, I appreciate that fact.