AutoZone Auto Parts MD 20874

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STAY AWAY<br>My brother visited this location to get the replaced battery due to the damaged battery under warranty replacement program given by AutoZone. They were supposed to install the replaced battery and collect the damaged battery, but because the previous manager used a commercial account to issue replace battery, the store manager Robl Aklilu questioned him about how he had access to a commercial invoice. I told him we had no idea—if anyone did that, it must have been another manager, and we weren’t aware of AutoZone policy. Because of this, they flat-out refused to provide the installation service and told me I’d have to install the battery elsewhere. The situation was highly unprofessional— Robl even was so aggressive. I offered to pay for the battery installation, but Robl Aklilu was rude, unprofessional, and refused to listen and was INSISTING to call the mobile mechanic recommended by him. I even considered involving the POLICE but ultimately didn’t.<br>Be warned: this branch, especially the manager, is extremely difficult to deal with and highly unprofessional. And in the end, we had to leave our driver’s license as collateral just to pick up the battery, take it to Jiffy lube (thanks for their professional service) for installation, and return to retrieve the driver license—Stay away from this shop and avoid the future complications!<br>This shop requires an IRS INSPECTION for suspected commercial invoice fraud<br>So that the rude store manager (Robl) does not allow himself to insult the customer.<br>Reply to the Owner:<br>If you truly aim to provide good customer service, first make sure your staff—especially your manager (Robl) —has received proper training and makes an effort to treat customers professionally.

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Joyce Butler

A big shout out to the Young Men working today at the Waters Road location in Germantown MD. I went in for a Battery and the process went so smooth. The Battery was installed so fast I was amazed. 10 minutes from start to finish. Keep up the Great work guys.

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Prophecy

I want to give a huge thank you to the General Manager at the new Germantown location. I was in desperate need of help with a battery change, and he stepped in right away. His service was excellent, and he went above and beyond to make sure I was taken care of.<br><br>I’m truly thankful and appreciate his kindness and professionalism. Great service and an even better person. Highly recommend this location!