NAPA Auto Parts - Hanabusa's Auto Parts HI 96792

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Kavika Barnes

My wife recently went to Napa and, since she doesn’t have much experience with tires, she found herself in a bit of a bind. The staff there, however, were incredibly helpful and went above and beyond to assist her. Despite their busy schedules, they took the time to teach her about tire maintenance, showing her exactly how to check and inflate the tires to the proper PSI. They patiently walked her through the whole process, ensuring she understood how to use the air pump and the importance of keeping the tires properly inflated. Normally, I’m the one who handles tire care, but I was at work that day. I’m truly thankful for the extra effort they put in to help her out. It’s rare to find such exceptional customer service, and I’m really grateful for the time and care they took to ensure everything was done right.

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pam courtney

Always pleasant no matter how busy they are. Clerks go out of their way to find things for you. If you order a car part they tell you when it will be in etc. I've done a lot of business with them over the years. Always item comes in when they say. Will help you carry things to your car. Always a good experience.

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Gary Coleman

I was trying to return an auto battery today that I bought in Feb 2023. My car would not start with this battery. I brought it back to Hanabusa’s to try to get another battery. However, they said that the battery was still good after testing it in store and I should take the battery back. They could do nothing to resolve this. I told them a mechanic had also tested it and said that the battery didn’t have enough cranking power to start the engine. I needed a new battery. They would not prorate the cost for the new battery. I bought a new battery from them and installed the new battery. The engine started and starts multiple times It was the old new battery. BUYER BEWARE. I will never buy a battery from them again and will take my business to O’ Reilly’s in Nanakuli. ??So sad I’ve been doing business with Hanabusa’s for decades. I would have posted no stars but you have to rate at least 1 Star to post. Unbelievably bad service. ???