VAL-U TOWING NY 13903

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Cindy Amidon

Only giving 1 star to write a review. These people need to get it together. They don't communicate and don't listen. I've been waiting on a tow for over 6 hours. Unacceptable when I called at 1130 am. The weather is not a factor it's just cold. Last time they sent 5 different trucks and a few refused not even trying. If this wasn't paid for by my insurance I'd definitely use someone else. I mean I could've pushed the car to the shop by now. They also didn't come with the right truck or at the time agreed upon. I just called for an update to hear some man screaming at the girl answering the phone. DO BETTER!! People have lives and jobs to go to and don't want to sit around all day because your company doesn't run well. Never again I'll pay for my own tows. This company should be a negative 10 for rating. Glad I'm not on the side of the road in danger. DON'T USE THEM

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Jennifer Bassett

If I could give this company negative 5 stars I would, our family got a flat 5hrs from our home in Boston. We had an opportunity to get to a local auto shop to get a new tire and they gave us Val-u’s contact. I filled out the online form and 2hrs later called to let them know the auto shop was closing in a hr the dispatch lady said she would try to find out where they were. Another hour later the shop is closed no tire now and an overnight stay at a hotel. When we called back the tow company the dispatcher called my husband us a dumb ass for apparently not knowing that no tow company picks up at hwy service station. We called another company and funny how they were here in 30 min no issue regarding location, which would have saved us the cost of an overnight hotel stay. The dispatcher was rude, called us names kept pausing the call and then hung up on us when we asked for the owners name and her name.<br><br>Whatever you do DO NOT use this towing company they are the worst and their dispatch women should be FIRED immediately!!!!

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Tyler Clinton

THIEVES. the whole company is . I have filed a complaint with better business bureau. Requested roadside assistance through triple an and after 3 HOURS of waiting I was told the extra mileage charge would be $45, by tripleA and the driver multiple times. All of a sudden the driver tells me 1 hour into the tow ( not even off I-90 yet so unable to calculate tolls ) that it was gonna be $150 for “tolls and extra fees” and then refused to drop my truck after I wouldn’t, or couldn’t even pay that . After 1 hour on the phone with triple and dispatcher all at once we caught them in a lie multiple times and as soon as they realized we caught them they dropped my truck and left within 2 minutes ! Triple A defund this business and anyone stuck with a tow PLEASE do not trust this company !