Michaels Towing and Recovery TX 13301

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Tay Michel

If I could give 0 stars I would. Extremely unprofessional and stressful experience. Communication was poor—most calls went straight to voicemail. When we arrived, they initially refused to release my personal belongings and I waited over an hour. I was with my pregnant friend who is due any day now, and the situation escalated so badly that police had to get involved before I got my things back. They later claimed they felt “threatened,” but the staff’s communication was aggressive and escalated the issue instead of resolving it. No one should need law enforcement involved just to retrieve personal items.

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Joelene Matteau

My car was unfortunately repossessed before I could catch up on payments. As a single mom, catching up and getting back on track can be hard, especially when fees are adding up. I had to go get some things out of my car and Michael, the owner, was kind enough to not charge me the standard fee for getting items out. He was, instead, understanding and thoughtful. The customer service even during a crazy time like this was excellent and very much appreciated. People blame the tow companies for doing their job when in reality we're the ones who messed up not them. But having a company be understanding about a situation I think is rare. It was a genuine pleasure dealing with Michael.

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Daisy Vill

Had a repossession heading towards El Paso,TX that was on default. Michael responded quickly and stayed on top of the unit. As soon as it came to a rest Michael and his team moved quickly to recover it. Highly recommended them as they stayed in communication throughout the entire process!