O'Hare Towing Service & Semi Truck Heavy Duty Wrecker IL 60160

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Deborah Winfert

Service was fair however the wait time was ridiculous!! We arrived there at 10am. Due to there only being 2 staff there! 1 was outside when arrive he informed us there would be 20min before we get taken of Due To!! him heading to do a run, there staff was already on a emergency with police. Now we've waited 1hr&15mins before being seen by this time it's 12noon.<br>they never explain to my husband what's needed to get your vehicle!!! We did call before going 2xs they told us bring your registration card, ID & driver license. Never mentioned the insurance. This cause a problem it was folks going off because "No One" told them to bring insurance .<br>Communication is very important & why would they not have someone to work the window Only!!! It was terrible & I pray they can improve. There was so many Vehicles There I'm thinking we're they still due the lack of availability? Or people just couldn't afford those high price?.<br>My husband was hit on Friday night & we call for the vehicle on Saturday morning they told us we're close on weekends & we could get our vehicle until Monday 10/13/25. Once we got there it was another story.

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Sonny Nouard

My car caught fire on the I-290. After the police and firefighters extinguished the fire, my car was towed and declared totaled. I visited the tow yard twice to retrieve my belongings, including a platinum ring. Despite checking thoroughly, I couldn’t find the ring. It's unlikely the ring melted, as platinum has a high melting point. It seems either someone took it from my car or it was lost during the firefighting process.<br><br>Additionally, I was quoted $1,050 for storage fees, despite being informed by state police that I wouldn't have to pay anything as my car was supposed to be scrapped. I had to hand over the title to finally release the car. My issues with this company are:<br><br>1. They never informed me about any fees when I first visited.<br>2. They charge exorbitant storage fees without notifying the car owners.<br>3. The staff I spoke to on the phone were rude and unhelpful.<br><br>This situation feels like a complete rip-off.

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Jacobo Martinez

Worse towing company I have ever done business with I went there at night to pick up my car I was told by an employee that was mad that he was about to end his shift that I had to wait to the next employee to arrive to that he will take care of me I call there number and I was told after 1 hour the next employee would be there to take care of me and I could pick up my car he showed up late then I told him I am here to pick up my car and he told me that he cannot help me and to come back tomorrow at 8am which I was mad then I call the number the didn't care so I made an appointment at 8am and then that was also a lie the best they can do I went along with it I had no choice after I finally picked it up I had to pay extra for the day and also after hours fee then they had damaged my car goodthing I saw it before I drove off and took pictures and the driver that handed me my car told me he couldn't do anything to call the same number I've been talking to and take care of it with them and that guy burt I sent him the pictures I've left voicemails and I still haven't talk to him or haven't received anything about which driver damaged my car and how they can fix the current problem I wish I could give them 0 star's just my honest experience hopefully they can fix their mistakes and treat other customers with honesty and integrity