Carquest Auto Parts MD 20705

E

Eric Prue

Outstanding customer service, these guys went above and beyond to make sure I had the correct parts I needed for my truck with great prices!

C

Christopher Shin

Was sold a bad battery. Returned it the next day but was declined a refund because it was installed. I understand the electrical policy and they conducted a battery test got 11.4 volts. I explained after I purchased and installed the battery I put a trickle charger on it. What probably happened was the batteries are sitting in the back self slowly draining. I asked car quest if there was an option for at least store credit. Now I got a 45 pound paper weight. They even suggested me to go to another car quest store. Customer service here is a hit or miss.

E

Emily Jimenez

As a female in the field, I can usually tolerate a bit of a condescending tone. I wish I could remember his name because to talk to me like I do know my stuff AND to not create a ticket for me to pick up after telling me it would be there. It is BIZZARE! I hope no other female at this location goes through this! I was told, your power steering pump and all hoses will be here on Monday. He repeated the amount it would cost like 3 times to which I did not hesitate to agree with. I called on Monday morning before driving over (it is my first time buying from this location) to make sure everything was ready. When I called they had no ticket or even a note about the parts I needed and the helpful gentleman on the phone with me let me know they actually do not carry one of the hoses need at all. I have never had such a frustrating experience with Carquest. Because of my past experiences at other locations and the gentleman I spoke to this morning, I give this place 2 stars. Instead of 0.