Firestone Complete Auto Care MA 02169

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Nina Hanley

I would highly recommend the Firestone in Quincy. I was greeted by Mark and Alberto who made me feel very comfortable with the services my car needed. I did not have an appointment and I was told “no problem”. I was also on a time constraint and they expedited my tire change while explaining all the different options. I felt like they were very knowledgeable and more than competent. They reviewed the different pricing options and I felt like I was well informed to make a decision. I will definitely continue to use this location for all my tire needs.

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Catherine Goedicke

I have never left a bad review but they were horrible . I got a flat a couple weeks ago- the plow guy at my work offered to help me. He put on a spare for me and took my tire to patch it up and put back on. In between that he got drunk came to my work aggressively hit on me so I went here to Firestone to finish the job and get my tire put back on to avoid dealing with all that naturallyyyyy. They started the job, recommended other services some of which I agreed to, but couldn’t finish it because the plow guy still had my tire which I forgot I would need. Explained briefly to the guy behind the counter the situation with the previous plow guy/mechanic- asked if I could just have the tire dropped off there by plow guy hoping to avoid interaction with creepy plow guy, they said that was fine. I paid for the full service including the tire that was yet to be put on. Texted plow guy he agreed to drop it off and apologized for drunk behavior blah blah. I called Firestone ONCE AGAIN to confirm it’s ok to have it dropped off because as a grown up I understand it’s a liability for cooperations to hold personal property -Firestone guy enthusiastically said thats fine. Firestone guys worked on my tire called me three times??? To let me know it was ready when I was at work. I got back on the phone with them confirmed I would be back on my day off to have them put said tire on a service I alreadyyyyyyyy paiddd forrrrr. Unfortunatelyyyyy for me, and this part is obviously unbelievable, guy harassing me at work goes back to firestone tells the worker there he’s MY BOYFRIEND and picks the tire BACK UP. Obviously this person is unwell and I’m handling that situation respectively but I’m of course frustrated and confused as to why firestone would release my personal property to anyone but me when my name and card are on the receipt, they had outstanding labor/fees they charged me for and never completed, and they had called me repeatedly with other updates as well as I told them I’d be back on my day off to have the tire put on. I work at the most non corporate place ever and never return lost items to people without ID. It’s extremely reasonable to believe a corp place that holds ppl’s property would have any sort of protocol for that being picked up unless they make some sort of disclaimer which they do not. Idk if the manager John was like embarrassed this even happened but he handled it so weird. If there was a shred of empathy or remorse that this even happened I wouldn’t be here writing a review, people make mistakes, stuff happens but he just bent over backwards to make it my fault. He said “how are we supposed to know he’s not your boyfriend”, the same way you don’t know that he is geniusssss. He made a lame “joke” saying this is a problem for Quincy PD if I’m being stalked which is obviously insensitive and shitty but also makes no sense as at no point did I ask John the firestone tire manager for any investigative work just not to give my things away to a guy that’s dangerous and harassing with me!! Idk call me high maintenance!! Hopefully no woman in his orbit deals with anything like this bc as much as I like to think I have tough skin this situation was really unsettling and upsetting and he handled it horribly. I know my situation is unique but it happened. Any store pharmacy restaurant storage unit mechanic that asks for ID for this sort of thing does it fully understanding the wrong person picking something up is a 1 and 10000 thing but they verify identity for the 1 and 1000 scenario. Hopefully you all can come up with some sort of protocol because being forced to make outreach to this person puts me as a member of the community you serve in an unsafe position. Bye

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Karl Roos

Everything was fine, service was good at the counter and on the phone. The only issue was the job wasn't completely done correctly. Two new tires were purchased to replace the two worn front tires. It is a rwd vehicle, the instructions were to remove the two front tires, rotate the back tires to the front and place the new tires on the rear. That did not happen.<br><br>When I pointed out the issue when picking up the vehicle, the person at the counter was honest and said they were busier than usual and it would probably be better to come back on Sunday or Monday to fix the problem and have the tires rotated as they should have been.<br><br>It isn't a critical mistake and I appreciated him telling me they were busy and giving me the option to come back rather than having to wait a long time to have it done. I just wish it was done correctly to start with. I will probably just jack up the truck and rotate the tires my self rather than going back. It might be quicker that way.