Pep Boys Auto Service & Tires VA 22003

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mikias retta

Outstanding service! The AutoZone manager/employee (Justin) went above and beyond by helping me in extreme cold and windy conditions. He replaced, cleaned, and thoroughly tested my car battery with professionalism and a great attitude the entire time. I truly appreciate the dedication and willingness to help despite the harsh weather. This level of service exceeded my expectations—thank you so much!

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Mammadali Hajiyev

I scheduled an online appointment at Pep Boys to replace my tires and also requested a wheel alignment. My car has different tire sizes in the front and rear.<br><br>When I arrived, they made me wait and later called me to say the tires were replaced, but they could not do the alignment. I said okay and drove to another shop to complete the alignment.<br><br>At the second shop, I found out that Pep Boys had moved my tires around and mixed the front and rear positions, even though they are different sizes. Because of this, I had to go back and fix the problem and redo the work.<br><br>When I returned to Pep Boys, they made me wait again. This time I stood next to the car and watched how the technicians handled my wheels, and honestly it felt careless. When I asked for an explanation and requested compensation since I had to pay for alignment twice and spend extra time, I received a rude response and no one really paid attention to my complaint.<br><br>Very disappointing experience. I lost time and money because of a mistake that should not have happened.

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aimal Hassas

DO NOT COME HERE. I WISH I COULD GIVE ZERO STARS.<br><br>I went in for a very simple issue—a blown fuse and a dead battery. I already brought a new battery and a new fuse, yet they charged me a total of $1,470, which is completely unreasonable. They added extra charges by claiming additional problems that were never present and appear to have been made up.<br><br>On top of that, my rear camera was working before, and after their service it no longer works. They caused damage and took no responsibility for it.<br><br>The staff was rude, unprofessional, and dishonest. This was a very frustrating experience.<br><br>I strongly do not recommend this location. Please save yourself the trouble and go somewhere else.