Fusion Carwash MD 21703

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Dimplez Deep

I really like this car wash and have had good experiences here. The staff is friendly and the service is quick and convenient. Two critiques I have experienced is to take a little more pride in the tires they could use a bit more attention and detailing. A major concern, though, is when cleaning the inside of vehicles, please be careful not to remove or reset the customer’s driver profile settings. For many vehicles, profiles control seat positions, mirrors, and other personalized settings. While these can usually be reset, it’s frustrating and inconvenient to have to do so when picking up your car after service. With a little more attention to these details. I’ll continue coming back and hope to see these improvements.

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Jessica Hiller

Not Worth the Money – Even After a Second Chance My husband treated me to a car wash and a basic interior cleaning package here (about $40 total), but unfortunately, it wasn’t worth it. The interior was barely touched. The dashboard wasn’t wiped down, the display screen was still dirty, and the vacuuming was sloppy at best. When I brought my concerns to the manager, I was stunned by her response. She said, “Don’t come here on weekends. We don’t have enough time to do a good job.” Then added, “If you come on weekdays, we usually can get the small details.” She refused to redo the cleaning, and honestly, I was tempted to call my credit card company and dispute the charge. Instead, I called the number on their website and got in touch with Robert, who was kind, understanding, and apologetic. He offered me a free upgrade to their "steam cleaning" service to make things right. I appreciated the effort, so I agreed and brought the car back. They worked on my car for about 45 minutes—but again, I was disappointed. The vents, which were supposedly cleaned with steam, were still dusty. There was still sand in the trunk from a beach trip. And now my windshield had streaks all over it. If I had actually paid the $80 for that steam treatment, I would’ve been furious. To be fair, I did send Robert photos showing the issues, and he acknowledged that they hadn’t done the job properly and was genuinely surprised. I really do appreciate that he tried to make it right. At least someone cared. But overall, if you’re looking for a quality car cleaning—especially interior—this just isn’t the place. Even with a second chance, they couldn't deliver. (Photos below are after the steam cleaning...)

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Jennifer Ford

I pay a monthly fee for unlimited washes which sounds good but the Carwash is often closed. If it rains in the morning they don’t open even if the weather clears by noon. They offer interior cleaning which can be done on a rainy day. I think they need to pro rate services based on days open. Also the goggle blow up always says it’s open even if it is not! This is false advertising!