ERS Towing & Recovery NC 27260

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Gianna Fazio

I had such a great experience with this company when I needed a tire change. From the moment I called, everything felt easy and stress-free. They showed up in less than an hour, which was such a relief because I was already feeling overwhelmed.<br>The technician went above and beyond, he was quick, incredibly helpful, and genuinely kind. I don’t know much about cars, and he never made me feel embarrassed about that. Instead, he took the time to walk me through what happened, what he was doing, and why it mattered, all in a way I could actually understand. He made the whole situation feel manageable, and his patience and kindness truly stood out.<br>Overall, the service was fast, professional, and surprisingly comforting. I’m really grateful for the help and would absolutely recommend them to anyone.

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Lindsey Pruitt

DJ made a stressful situation into a good part of my day! His punchuability beat the apps estimated arrival. With unmatched professionalism, he efficiently completed the job and had everything put back away more tidy than before. He was knowledgeable and informative in educating me about the use, hazards, and limitations of the spare tire. Truly a job well done! 10/10 recommend

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Paula Patterson

This review is for the dispatch of ERS Towing. I was selling my car through Peddle & they were to pick it up. I spent 3.5 hrs waiting for the tow to arrive. When I called in to check on their eta, she said they hadn't received pics of my title. I'd sent the photos 10 times at that point. I was given a # to text them. I did. Called ERS back & tried to confirm the p/u again. I was @ shop w/a bunch of mechanic & strangers with her on speaker -outside & she says I'm yelling @ her. Everyone starts laughing to themselves. I'm talking like someone who's outside & SHE'S yelling (an entire shop full of people heard the entire, entirely unprofessional thing). I was just trying to get something accomplished after sitting in my car WITH MY SERVICE DOG for 3.5 hrs. She then YELLED, "WE'RE CANCELING" & hung up. If you want professionalism, stay far, far away.