Kirkwood Auto Center DE 19808

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William Idsardi

The car got a damaged sidewall from hitting a curb in a parking lot. Towed by AAA to Kirkwood Auto Center on a Sunday night. Talked with them Monday morning and by the end of the day they had gotten a new tire in, mounted and balanced it. Incredibly quick turn around on the job, and excellent service for a very reasonable price. I'm very happy with our experience with Kirkwood Auto, and I certainly recommend them.

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Erica Jones

They fit me in the schedule almost immediately and completed a full day on maintenance on my car in a timely and professional manner. I also feel the price was fair for the work completed (front breaks, tire rotation/balance, fluids, filters, oil, and a new belt all for under $1600). I trust the techs to tell me what is required and not take advantage of my lack of expertise. They even completed a quote for me to fix the broken door handle from a prior accident.

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Jose Aguinaga

Really disappointed and upset that I trusted them with a simple leaking issue. I constantly had to call them multiple times throughout the day and daily to ask them for any updates. After 3 days of me having pay for uber, I simply gave up. Christopher which apparently was my point of contact went on vacation and never properly hand-over my case to anyone. The worst part is that I had to deal with SAM at Kirkwood Auto Center and he is the rudest man at that place. No customer service skills whatsoever. He seems very grumpy and unhappy. He never showed any empathy for my situation and he even had the audacity to tell me to just come pick up my car in such a rude way and hung up the phone on me. This is definitely not the right way to build customer loyalty, retain business reputation and increase sustainable business through social media and word of mouth reviews. For that reason I will never come back to this place and encourage people to do the same.