The Used Car Factory DE 19945

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James Baxter

purchased a 2021 Audi SQ5 from this dealership as an out-of-state buyer. At first, everything seemed straightforward and transparent — but that changed the moment the vehicle left their lot. I received a pickup photo from my transport driver clearly showing a large crack in the windshield before the car ever left the dealership. This damage was never disclosed to me at any time. Not verbally, not in writing, not in the walk-around video Mackenzie sent me. She mentioned the bumper/fender scuffs only after I identified them myself, but she 100% did not disclose the cracked windshield — and the dealership’s later claim that she “told me” is simply false. Once I raised the issue, communication collapsed. Mackenzie stopped responding entirely. TJ, the manager, told me the owner would call me — that call never happened. The dealership offered me $250 for a windshield replacement on a 2021 SQ5 with sensors and ADAS calibration. Anyone familiar with these vehicles knows that is completely unrealistic and not a good-faith attempt to resolve a safety defect. Their alternative “solution” was for me — a New York buyer — to somehow bring the vehicle back to Utah so they could fix what they failed to disclose in the first place. That is not reasonable, practical, or professional. I accepted minor cosmetic issues in good faith because I saw them in the video. But failing to disclose a major safety defect that prevents the vehicle from passing inspection is inexcusable. The crack was visible on their lot, and everyone involved either failed to disclose it or chose not to. Buyers deserve honesty, especially from a dealership that markets itself as transparent. My experience went from promising to extremely disappointing the moment accountability was required. I would strongly caution any out-of-state buyer — and frankly, any buyer — to think twice before trusting this dealership’s word or disclosure practices. UPDATE- Once the owner personally got involved, the situation changed. He reviewed the matter, stepped up, and resolved it in full. He honored what was promised and reimbursed me for the repair, which I appreciate. While the start was frustrating, the final resolution was fair and handled professionally at the ownership level.

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Katie nicole smith

I purchased a Honda Accord from joe about two years ago, It’s such a great little Car. Very affordable as well. I’ve never had any issues with my vehicle Except for a current AC issue I called him and he was quick to help me fix it! I highly recommend purchasing from here if you’re looking for a reliable used vehicle.

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Felicia Brooke

All he has is lemons i got a ford from him second day I called to tell him the transmission didn’t sound right . He told me no it wasn’t then literally a week later the transmission blew up. Left me an my autistic 6 year old child on the side of the road for 3 hours . When he told me to bring it up, he told me to wear something tight and nice for him to stare at . When I did have my car towed to his shop , He put three different USED Transmissions in it . That were no good all three of them , Disgusting , dishonest . Anybody that I have talked to that has gotten a car from him has said that they he have ripped them off. Joe is only worried bout taking your money . He’s not checking fixing or maintenance in these cars before he putting them out on his lot . Please save your money and time ,stay away from the used car factory, before you have to end up in court like me. All because I was a single non educated bout cars woman .